Sales Support Engineering

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best‑in‑class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration.

At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.

Title: Sales Support Engineer
Reports to: Director of Estimation
Class: Full‑Time
Type: Salary/Exempt

Responsible for providing accurate estimates for opportunities identified by sales. Responsible for pre‑sales engineering support to sales on electronic systems, quotations, product application, specification review and site surveys. Assist post‑sales engineering team with product application and drawing development and review. Accountable for being knowledgeable and articulate in the systems offered and supported.

• Possess a two‑year degree in Electrical Engineering Technology (EET), NICET II certification or 5 years related field experience.
• Understand electronic systems such as access control, security, CCTV, nurse call, emergency communication, paging, infant protection, real‑time locator, and intercom.
• Strong working knowledge of building codes.
• Excellent verbal and written communication skills and interpersonal skills.
• Experience with CAD systems is a plus.
• Knowledge of door locking hardware is a plus.
• Strong time management and organizational skills.
• Ability to manage multiple tasks simultaneously and adjust to shifting priorities.
• Strong sense of urgency.

• Must be responsible, self‑motivated, self‑starter, personable, and well‑organized.
• Superior customer service skills to deal with both internal and external customers.
• Strong interpersonal skills; ability to work with diverse groups.
• Proficiency in the use of personal computers including MS Word, Excel, Access, PowerPoint, and Outlook.
• Ability to demonstrate planning, organizing, and implementing skills that allow successful completion of a project by a specific due date.
• Must be able to effectively handle stressful situations.
• Must be able to read and effectively interpret general business documentation.
• Valid and current driver’s license.

• Employees are required to stand, walk, climb, sit and use their hands and fingers.
• Some light lifting of objects is required.
• Reaching, grasping and carrying activities are also required.
• The noise level in the work environment is usually moderate.
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.
• All requirements may be modified to reasonably accommodate individuals with disabilities.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties.

You will be evaluated in part based upon your performance of the tasks listed in this job description.