Customer Service​/Sales

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They learn about products using our tools and provide information to customers to sell entire projects. Associates will learn how to greet, qualify, recommend, and close every customer in their department, and handle basics in adjacent departments.

Responsibilities include maintaining the in-stock condition of assigned areas, ensuring they are clean, shop-able, and safe. Associates must follow all safety policies & standards, complete safety training, correct hazards immediately or report them to the Manager, and work safely to prevent injury to themselves, co-workers, vendors, or customers.

Work is done in cooperation with their Department Supervisor and other associates across departments. Store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. Position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

We are an Equal Opportunity Employer and do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes.