Intermediate Technical Trainer​/Instructional Designer

Everett, United States | Posted on 10/28/2025

Role-Intermediate Technical Trainer/Instructional Designer
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Overview:

• Clientis seeking a skilled Technical Trainer / Instructional Designer to joinour team to support the implementation of and ongoing training for Child Care Financial Assistance (CCFA)software applications managed bythe Department of Early Education and Care (EEC).
• Theideal candidate will have experience documenting and explaining complex technical concepts in clear, accessible language for diverse audiences,including those whose first language is not English, and preferably with aback ground in public benefits systems.
• Thisrole demands a strong foundation in adult learning theory and the abilityto deliver engaging training both in person and online.

Duties and Responsibilities:

• Develop,design, deliver, and maintain training programs that explain CCFA software features and workflows to diverse audiences, including families, childcare providers, collateral agencies that support the child care financial assistance process, and EEC staff.
• Translate technical jargon into understandable terms for non-technical users.
• Adapt training content for individuals with limited English proficiency.
• Facilitate live training sessions (in-person and virtual) with confidence and clarity.
• Collaborate with stakeholders to assess training needs and measure effectiveness.
• Useadult learning principles to create engaging and effective educational materials.
• Manageand triage tickets using Service Now, providing frontline technical support and escalating issues as needed.
• Developon-demand, self-paced training modules using Microsoft 365 tools (e.g.,Word, PowerPoint, Teams), Go To Meeting , and Zoom with modularity and accessibility in mind.

Required Skills,Knowledge, and Abilities:

• Proficiency in Articulate or similar e-learning authoring tools for creating on-demand training content.
• Proven experience in technical training or education roles, with the ability toexplain technical information clearly to Client audiences.
• Strong skills in designing, developing, and maintaining learning artifacts suchas training manuals, job aids, user guides, and e-learning content.
• Familiarity with adult learning theory and instructional design best practices.
• Comfort and skill in delivering training both in-person and via online platforms.
• Experience working with diverse populations, including those whose first language is not English.
• Strong interpersonal and communication skills.
• Familiarity with Service Now or similar ticketing systems for managing technical support.
• Knowledge of fiscal systems, including understanding of budgeting, financial workflows, or payment processing related to public benefits or government programs.
• Experienceinintegrating fiscal concepts into training materials fornon-financial audiences.

Preferred Skills,Knowledge, and Abilities:

• Experience with public benefits systems, ideally within early child care, education, health and human services, or related sectors.
• Experience using content management systems (CMS) to organize, update, and distribute training materials efficiently.
• Experience working within federal, state, or local government agencies.
• Experience using Jira for end-to-end tracking of tasks, sprints and releases,ensuring timely delivery and process transparency
• Experience leading cross functional teams including planning, timeline management,stakeholder communication, and coordination of resources in Agile environments.
• Experience facilitating Scrum and Agile ceremonies (stand-ups, sprint planning,retrospectives) and coaching teams on Agile principles for continuous improvement and increased productivity.