Assistant Shift Manager– Cage Operations

Encore Boston Harbor Assistant Shift Manager – Cage Operations

Salary Pay: $69,000.00 – $69,000.00

The Assistant Shift Manager will assist in the daily operations of the Cashiers Cage. This position oversees and manages the activities of the Count Rooms to ensure the integrity of currency and chips/tokens counting derived from casino games, while ensuring compliance with all gaming regulations, the Massachusetts Gaming Commission, and federal reporting requirements.

• Ensures all Encore Boston Harbor core values, property, and department standards are implemented and applied.
• Ensures that the Sports Book appearance is up to Encore Boston Harbor standards.
• Monitors, tracks, and adjusts wagers according to business levels.
• Monitors TV selections and audio for the Sports Book.
• Completes W2-G’s on winning tickets.
• Responsible for ensuring appropriate materials including racing forms, scratch/odds sheets, and wagering guides are fully stocked.
• Monitors book activity (i.e. Regulation 6A related transactions).
• Verifies monetary balances at intervals determined by management.
• Participate in the execution of short‑and long‑term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Assists in the management of day‑to‑day activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Assists in the management and the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Assists management to ensure department delivers and maintains a maximum level of property‑wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property‑wide communication.
• Assists in the hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high‑pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand.
• Manages and assists cashiers and Ticket Redemption Unit (TRU) Leads.
• Ensures that all Cashiers Cage reports are submitted in a timely manner.
• Maintains high Team Member morale and good customer relations.
• Assigns cage team members to various locations according to job requirements and the team members’ abilities, skills, and experience.
• Observes performance of duties to evaluate efficiency and to detect and correct inefficient work practices.
• Responsible for balancing various bank drawers within the Cage/Credit area of the Finance Department, maintaining accuracy throughout all phases of the balancing process.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.

• 21 years of age or above.
• Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• High school degree or equivalent required. Bachelor’s Degree in a related field or equivalent experience…