Senior Customer Quality Support Representative

Senior Customer Quality Support Representative

Company: The Boeing Company

Boeing Defense Space & Security (BDS) has an exciting opportunity for a Senior Customer Quality Support Representative to support the KC‑46 Tanker program in Everett, WA
. The selected candidate will act as the primary customer‑interface focal.

• Perform customer reviews, shakes, and inspections.
• Independently manage the schedule of customer inspections and events.
• Coordinate with customer manufacturing and quality stakeholders to ensure alignment of resources to support the schedule.
• Assist the customer throughout production and delivery through various quality tasks and projects.
• Provide product manufacturing and delivery status.
• Facilitate and lead customer concern resolution.
• Complete administrative tasks that support customer requirements.
• Engage and lead stakeholders to ensure a positive customer experience.
• Lead the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.
• Provide customer orientations around safety, production delivery processes and the Quality Management System (QMS).
• Coordinate and communicate applicable records with the customer.
• Work under minimal supervision and exercise considerable latitude in determining strategies and approaches to assignments based on procedures, goals and objectives.

• 5 years of experience with aircraft production or maintenance.
• Experience directly interfacing with customers.

• Experience working with DCMA personnel.
• Experience in application of the Quality Management System.
• Experience working independently and managing work statements.
• Airframe & Powerplant (A&P) Certificate.

Travel: Position may require travel up to 10% of the time.

Drug‑Free Workplace: Boeing is a drug‑free workplace. Post‑offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Shift: This position is for 2nd shift.

At Boeing we strive to deliver a Total Rewards package that will attract, engage and retain top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: USD

Language Requirements: Not Applicable

Education: Not Applicable

Relocation: Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

Safety Sensitive: This is not a Safety Sensitive Position.

Security Clearance: This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post‑Start is required.

Visa Sponsorship: Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program: This position is not contingent upon program award.

Recruitment Fraud Warning: The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

EEO is the law

Boeing EEO Policy

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Senior IC

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type: Full‑Time

Experience: Years

Vacancy: 1

Monthly Salary: 102,000 – 138,000