Manicurist - SE

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

Hourly: $13.26

Other Compensation: Commission Eligible

The Encore Boston Harbor Manicurist - Salon will be responsible for ongoing coordination within the Spa Department. Responsible for performing various manicure/pedicure procedures for guests, ensure positive/friendly customer relations, and to perform all assigned functions/duties in accordance with established guidelines/procedures. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success;

maintaining all Encore Standards; and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES:

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Performs all practical/signature services; including; but not limited to, manicures, pedicures, hand/feet paraffin, sculptured nails, tips with or without overlays, fills, nail wraps, fiberglass nails, polish changes on hands or feet, and nail repairs.
• Knowledgeable in correct maintenance and use of all departmental chemicals/equipment. Uses all chemicals/equipment only as intended, and as needed.
• Anticipates guests’ needs, responds promptly, and acknowledges all guests, regardless of volume/activity or time of day.
• Maintains positive guest relations at all times.
• Ensures all equipment and work areas are kept clean/sanitized, neat, stocked, and orderly at all times.
• Escorts guests from lounge area to designated work space.
• Provides guests with the most up-to-date techniques available, while ensuring a comfortable and relaxing spa experience.
• Maintains equipment in assigned work area; reports equipment that is broken, damaged, unsafe, or in need of immediate repair to management.
• Maintains established safety/service standards for all appointments/treatments within allotted time.
• Sells retail products and maintains awareness of new products and procedures.
• Resolves guest complaints within scope of authority, ensuring guest satisfaction.
• Follows all regulations in accordance with the State Board of Cosmetology.
• Works with safety as a priority, and follows department and company…