Spa Guest Attendant - Female

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Encore Boston Harbor features 210,000 square‑feet of gaming space, including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor provides 671 spacious hotel rooms, a spa, salon, and fitness center, specialty retail shops, 15 dining and lounge venues, and more than 50,000 square‑feet of ballroom and meeting spaces.

The grounds include a six‑acre Harborwalk with pedestrian and bicycle paths, an event lawn, public art, and ornate floral displays. It is the largest private, single‑phase development in the history of Massachusetts.

Spa Guest Attendant

Hourly Pay: $19.00 - $21.00

The Spa Guest Attendant is responsible for providing professional and courteous service to each guest. The Guest Attendant will exceed guest expectations by assisting guests throughout their spa visit and maintaining a clean work environment, including the spa, locker rooms, and reception area.

• Accurately assist guests with check‑in for spa reservations and spa access. Provide guest tours of the facility and inform guests of available amenities.
• Manage spa lockers, replenishing guest amenities such as robes, hangers, plastic bags, sandals, and other items.
• Verify that only spa guests access the facility.
• Provide guest vouchers to the spa technician team promptly to ensure guests are retrieved for service on time.
• Consistently monitor the spa area to ensure cleanliness, restocking amenities per department guidelines, and collecting soiled linens to maintain the facility.
• Understand and be well‑versed in the resort, hotel features, and services—including all outlets, hours of operation, activities, and events available to guests.
• Ensure the Wynn standards of cleanliness and appearance for all areas.
• Prepare spa food and beverages in compliance with all SNHD and property food handler requirements.
• Maintain spa linen and product inventories, including monthly inventory.
• Perform other duties as assigned by management.

• Outstanding customer service, organizational, and interpersonal skills with excellent attention to detail and the ability to multitask.
• Preferred experience in a high‑volume luxury spa or resort.
• Ability to adjust schedule based on business demands.
• Availability to work varied shifts, including nights, weekends, and holidays.
• Effective communication in English; fluency in a second language is a plus.
• Well‑groomed and professional appearance.
• Current Nevada Food Handler’s Card.
• Minimum age 18 years or older.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state or local laws confidential according to EEO guidelines.