Senior Quality Assurance Analyst; Nav BRC)

An immediate opportunity is available for a detail-oriented Quality Assurance (QA) Analyst to support the reliability, maintenance, and ongoing improvement of background screening applications. This role combines functional testing, production support, workflow analysis, and troubleshooting to help maintain accurate data and a seamless experience for users. Candidates with strong SQL skills, familiarity with test management tools, and the ability to identify and resolve complex application issues will be well positioned for an interview.

• Quality Assurance
  
  Experience:
  
  Demonstrated ability to perform structured software testing, validate application functionality, and assess system performance against established requirements and quality standards.
• SQL Proficiency: Experience querying and validating databases to investigate defects, verify data integrity, and support testing and production troubleshooting.
• Test Case Development: Ability to design, document, and execute test scenarios, including complex test data preparation for application and document-related workflows.
• Test Management Tools: Familiarity with JIRA for defect tracking, test execution coordination, and issue management. Experience using Xray for test management is highly desirable.
• Automated Testing Knowledge: Understanding of automated testing techniques and the ability to apply appropriate approaches to improve test coverage and efficiency.
• Analytical and Troubleshooting
  
  Skills:
  
  Strong problem-solving capabilities, including investigating application defects, analyzing workflows, identifying root causes, and recommending practical solutions.
• Communication and
  
  Collaboration:
  
  Ability to work effectively with application development teams, operational staff, contact center personnel, and other stakeholders while communicating technical findings clearly.
• Employment Eligibility: Must be a United States citizen or a lawful permanent resident holding a valid Green Card.

The organization requires a proactive QA Analyst to help maintain dependable background screening applications and ensure they meet operational and business requirements. You will collaborate with application teams and end users to identify defects, validate system changes, support production issues, and improve testing procedures. Your work will contribute to accurate records, consistent application performance, and reliable service for both internal staff and external users.

• Execute Quality Assurance
  
  Activities:
  
  Conduct functional and system testing to verify that application features operate according to documented specifications, business rules, and established quality standards.
• Lead Testing Initiatives: Plan and coordinate testing activities, assess results, identify gaps, and confirm that systems satisfy applicable acceptance criteria before changes are released.
• Collaborate with Application Teams: Work closely with developers, technical specialists, and other QA professionals to investigate defects, clarify requirements, and validate corrective actions.
• Prepare Complex Test Data: Create and maintain representative test datasets for application functionality, document processing, and related workflows while following applicable data handling and security practices.
• Track Defects and Test Results: Use JIRA and associated test management capabilities, including Xray where applicable, to document issues, monitor resolution progress, and maintain traceability between requirements and test outcomes.
• Apply SQL for Validation: Query databases to examine application records, reconcile results, identify inconsistencies, and support investigations involving data quality or unexpected system behavior.
• Support Production Operations: Assist with application-related incidents, troubleshoot reported problems, and coordinate with technical and operational teams to restore functionality and reduce recurring issues.
• Analyze Business Workflows: Evaluate complex operational processes, identify inefficiencies or control gaps, and recommend changes that improve system usability, accuracy, and performance.
• Improve Testing Procedures: Review existing QA practices and develop enhanced testing approaches, process models, and recommendations to strengthen quality controls and support future system configurations.
• Communicate Findings and Recommendations: Document test outcomes, summarize defects and risks, and provide…