Program Assistant II - Vital Records; Health Department

This position is open until the first review which will be Monday 10/12 and is a bargaining unit represented position.

Snohomish County’s commitment to life-work balance and an inclusive culture. The County offers outstanding benefits and professional growth opportunities to our employees, and we also enjoy flexible work schedules, telework options and a convenient downtown Everett, WA location. Snohomish County believes in diversity, equity, and inclusion (DEI) and is committed to embedding these values into our workplace culture. Snohomish County is located on the Puget Sound;

we are situated near some of the country’s most scenic national parks and is consistently ranked as one of the best places to live in the U.S.

The Health Department typically has a hybrid model for most roles; however, it is outlined by the supervisor for the given role based on performance and business needs. This role is expected to be on‑site during regular business days and hours (Monday-Friday, 8-5pm). There is some flex in the start and end time for the shift but will be up to the supervisor's discretion.

• Issue birth and death certificates for the State of Washington.
• Accurately process payments and maintain records in compliance with state and local regulations.
• Provide exceptional customer service to a diverse population in a professional and courteous manner.
• Ensure accuracy and confidentiality in all record transactions.

Successful candidate will have a strong attention to detail and commitment to accuracy, excellent time management and organizational skills, effective verbal and written communication abilities with individuals from diverse backgrounds, Accountable, adaptable, dependable, and self‑motivated work ethic, and ability to work efficiently in a high‑volume, fast‑paced environment.

• Organizes, coordinates, and manages workload exercising independent and discretionary judgment to ensure critical deadlines are met while maintaining a high level of accuracy.
• Evaluate section procedures, develops and revises workflows, designs and revises forms and documents, modifies and maintains database layouts to improve efficiency.
• Establishes and maintains files, records, electronic spreadsheets, and other information resources.
• Evaluates procedures, develops workflows, and revises as necessary; designs and revises forms and documents, modifies and maintains database layouts to improve efficiency.
• Prepare, format, proofread, and edit documents including, but not limited to, brochures, newsletters, meeting minutes, correspondence, policies, legal files, reports, etc.
• Establish, maintain, update, and purge electronic and hard copy documents and files, databases, and logs.
• Generally, is the first line of customer service at a forward‑facing desk. This could be checking in clients, answering questions, giving directions, etc.
• Compile, edit special reports; gather statistical information for reports; research records, prepare and assemble appropriate info for reports and update as needed.
• Compose routine or recurring correspondence based on general instructions and knowledge of subject areas for review by higher level staff.
• May receive, process, issue receipts, and files cash or other payments.
• Assist with the development of administrative support procedures.
• Assist with orientation of new employees to the programs.
• Participates in and supports emergency preparedness and response activities, including preparedness for the division, department, county, and community.
• Performs all the duties of the lower classification (Program Assistant I).

• Perform other duties as assigned.