International Student Support Specialist

The International Student Support Specialist helps international students navigate College services and maintain their immigration status. As a Designated School Official (DSO), the position provides immigration advising and coordinates services that support student success, retention, and participation in short-term international programs.

CLASSIFICATION
:
Program Specialist 3

SALARY
:
Range 53

WORKLOAD Full-time, 1.0 FTE; 40 hours/week

SCHEDULE Weekdays, day shift, with occasional evenings and weekends

UNION WFSE

DEPARTMENT Global Engagement

REPORTS TO Director of Global Engagement

POSITION NUMBER

This position may be eligible for hybrid work, per Everett Community College’s Telework Policy.

• Maintain accurate Student and Exchange Visitor Information System (SEVIS) records and complete registration and reporting by federal deadlines.
• Verify required credit loads and in-person enrollment each quarter for F-1 compliance.
• Advise students on F-1 status, enrollment requirements, travel, transfers, and practical training.
• Issue and update Forms I-20 and process travel endorsements and employment recommendations within DSO authority.
• Maintain immigration compliance procedures and resolve SEVIS issues with the principal DSO.
• Support school certification, recertification, and Form I-17 updates with the principal DSO.

• Monitor academic progress and coordinate referrals and follow-up with faculty advisors and campus services.
• Support short-term program participants with arrival, enrollment, and access to campus services.
• Coordinate housing assistance and student concerns with Student Housing.
• Coordinate orientations, workshops, tours, and student activities with campus partners.
• Transport students for program activities and outings using College vehicles.

• Coordinate tuition, scholarship, and grant payment follow-up and resolve account issues.
• Coordinate mandatory health insurance enrollment and billing, and help students access coverage information and claims assistance.
• Maintain accurate, confidential student advising records.
• Prepare enrollment, graduation, and completion reports, annual surveys, and departmental reports.
• Maintain accurate, accessible electronic forms and website content and coordinate related workflow improvements.

• Support the goals and operations of the department, division, and College.
• Perform other duties as assigned to support departmental operations and campus needs.

• Bachelor’s degree in a relevant field.
• Three (3) years of progressively responsible experience in student services, advising, admissions, enrollment, or related program support.
• U.S. citizenship or lawful permanent resident status, as required to serve as a Designated School Official.
• Valid driver’s license and eligibility to operate College vehicles.

• Knowledge of student services, enrollment, advising, and student records.
• Skilled in maintaining accurate records and preparing reports using digital systems and electronic forms.
• Skilled in organizing work and managing multiple responsibilities and deadlines.
• Ability to communicate effectively, solve problems, and collaborate with students and colleagues from diverse backgrounds.
• Ability to interpret and apply policies and regulatory requirements.
• Ability to protect confidential information and exercise sound judgment.

• Experience serving as a Designated School Official, managing SEVIS records, or providing F-1 immigration advising.
• Experience using student information or early alert systems, such as ctcLink or Starfish.

Everett Community…