Dispatcher, TAP PT

NOTE:

New hires are budgeted to start in the $24-28/hour range, depending upon experience. This is a part-time position, daytime hours, Wednesday-Saturday.

Homage Senior Services, formerly Senior Services of Snohomish County is the largest and most comprehensive nonprofit service provider for older adults, people with disabilities, and their families in Snohomish County. Our guiding principles of independence, dignity, and quality of life are realized through our interconnected core service areas: nutrition, transportation, home repair, and social services. We are committed to building an inclusive workplace and offer you the opportunity to work to your fullest potential while making a difference in the community.

Summary:

This position provides daily dispatching and scheduling support to the Transportation Assistance Program (TAP) to ensure smooth functioning of the program. Requires high level of proficiency, attention to detail, and organization. Must be able to successfully multi-task and work well with others in a fast-paced environment. Provides backup for drivers due to vacations, illness, or other scheduling needs; must successfully complete a criminal background check, motor vehicle abstract (clean driving record), DOT physical, and TB testing.

This is a part-time position (28 hours per week) with work days during daytime hours Wednesday-Saturday. (

Please note:

Saturday is an 8.5 hour day.)

Essential Duties and Responsibilities:

Schedules service requests using manual and automated scheduling system

Communicates schedules with appropriate volunteers and staff

Assists with coordinating trip transfers with other transportation agencies

Counts money, provides receipts, and processes donations

Responds to program information inquiries

Performs a wide range of administrative duties including data entry and editing, document creation and updating, filing and copying

Works closely with agency staff in receiving transportation requests

Works cooperatively with TAP clients, volunteer and staff drivers

Safely drive vehicles over specified routes as needed for driver backup (approx. 5%)Regular and routine attendance

Other duties as assigned

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Minimum Qualifications:

High school graduate or equivalent

One or more years of experience in general office settings

Demonstrate sufficient patience and care in working with older adults and persons with disabilities

Ability to read maps and have a working knowledge of King and Snohomish Counties as well as major medical destinations, businesses, and organizations as it relates to efficient scheduling

Demonstrated customer service skills and ability to receive telephone calls from the public, respond to inquiries, and communicate with coworkers and others by telephone and email

Effective verbal and written communication skills

Ability to read, write, and speak English language to sufficiently be able to read information contained in rules and regulations; to understand and respond accurately to inquiries, and to handle equipment and documents

Ability to accurately maintain data in database software programs

Ability to organize office files and maintain records

Ability to perform daily job responsibilities and problem-solve in sensitive situations with frequent interruptions

Effective working knowledge of Microsoft Office suite (Outlook, Teams, Excel, Word, PowerPoint); comfortable navigating in Microsoft Windows environment and using internet browsers.

Must be fully vaccinated per program or agency requirements.

Absent any regulatory or contractual requirement for specific education/certification, other combinations of applicable education, training, and…