Chevrolet Service Advisor

Chevrolet Service Advisor

Join to apply for the Chevrolet Service Advisor role at Dwayne Lane's Auto Family

Join a Legacy of Excellence at Dwayne Lane’s Auto Family! Dwayne Lane has been a trusted name in the car industry since 1954. A company culture built around one promise “We’ll Take Care of You!”. It is reflected in a workplace where people look out for one another, deliver genuine customer service, and take pride in making sure everyone feels supported, valued, and respected.

From youth programs and local sports teams to community events and partnerships, we actively support the neighborhoods that support us. You’ve probably seen our banners at multiple arenas! With five locally owned dealerships in Everett, Arlington, and Burlington, we represent top automotive brands with integrity including Chrysler, Dodge, Jeep, Ram, Chevrolet, Subaru, Mazda, and Ford.

The Service Advisor is the primary liaison between the Service Department and its customers. They are responsible for assisting their customers with service and maintenance needs and ensuring the customers’ continued satisfaction with the dealership. Are you passionate about cars and people? Do you take pride in turning a stressful repair visit into a 5-star experience?

• Greet every customer like a VIP - because they are.
• Perform vehicle walk around, gather customer information, listen and identify primary concern. Clearly report all vehicle symptoms as described by the customer.
• Review vehicle repair histories and verify the need for maintenance and/or manufacturer recalls.
• Promote the sales of labor, parts and accessories:
  Prepare a complete and accurate estimate of cost for parts and labor.
• Establish and communicate an accurate promise time.
• Monitor the progress of each vehicle throughout the day and update customers as needed.
• Verify the final invoice reconciles with the work performed on the repair order, contact the customer to advise of completion.
• Explain all completed work and charges to customers.
• Cashier customers, taking payment via cash, check or credit card.
• Perform active delivery, walking customers to completed vehicle and ensuring satisfaction.
• Track and achieve CSI goals.
• Perform other duties as assigned by the Service Manager.

• 2+ years of service advisor experience (dealership preferred)
• Strong communication and interpersonal skills - able to build rapport quickly.
• Demonstrated ability to deliver exceptional customer satisfaction.
• Proficiency with service management software (Dealer track & Xtime a plus!).
• Strong organizational skills and attention to detail.
• Dependable, punctual, and team-oriented mindset.
• Basic business math and computer skills.

As part of our commitment to safety and compliance, all final candidates must successfully complete the following prior to hire:

• Pre-employment drug screening
• Criminal background check
• Motor vehicle record (MVR) review

Employment is contingent upon the satisfactory completion of these screenings.

Entry level

Full-time

Other

Motor Vehicle Manufacturing

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