Wheels Manager

NOTE:

this role is budgeted to start in the $80,200 - $85,000 range, depending upon experience.

Homage Senior Services, formerly Senior Services of Snohomish County, is the largest and most comprehensive nonprofit service provider for older adults, people with disabilities, and their families in Snohomish County. Our guiding principles of independence, dignity, and quality of life are realized through our interconnected core service areas: nutrition, transportation, home repair, and social services. We are committed to building an inclusive workplace and offer you the opportunity to work to your fullest potential while making a difference in the community.

Summary:

The Meals on Wheels Manager is a dedicated and organized leader responsible for overseeing the daily operation of the Meals on Wheels program. This position leads staff and volunteers to deliver high-quality nutrition services to older adults and individuals with disabilities. The manager ensures efficient program operations, contract and grant compliance, exceptional client service, and continuous program improvement while supporting the success and growth of the Meals on Wheels program.

Essential Duties and Responsibilities:

Supervise, train, and support Meals on Wheels staff and volunteers, ensuring effective scheduling, professional development, and performance management

Oversee daily operations including meal delivery coordination, client services, and emergency meal distribution

Maintain an on-site presence during scheduled meal delivery operations, typically Tuesday through Friday, to provide leadership, support staff and volunteers, address operational issues, and ensure efficient execution of meal packaging and delivery activities

Develop and maintain standard operating procedures and ensure compliance with all contracts and grants including reporting requirements

Collaborate with administrative staff and drivers to ensure seamless program support

Address high-level client concerns, including grievances, service issues, and requests for special accommodation

Coordinate special events and large-scale service activities, including the annual Thanksgiving meal delivery

Provide input into the development and monitoring of the Meals on Wheels program budget to ensure fiscal responsibility and achievement of budget targets

Facilitate department meetings including development of meeting agendas, documentation, and follow-up activities

Employ creative problem solving to ensure effective, efficient, equitable service for all clients

Assist the Program Coordinator with monthly department cash count and month-end reporting

Assist with coordination of fleet maintenance

Track and manage client volume, route capacity, and funding source utilization to optimize service delivery

Provide occasional direct support for delivery operations, including meal packaging and meal delivery

Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Minimum Qualifications:

Two (2) years supervisory or team leadership experience

Demonstrated ability to foster teamwork, collaboration, and cooperation among staff and volunteers

Current Washington State Food Handler’s card Strong verbal and written communication skills with diverse audience

Proficiency in Microsoft Office applications and the ability to become proficient in department software systems, including Salesforce Absent any regulatory or contractual requirement for specific education/certification, other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.

Preferred Qualifications:

Bachelor’s degree in nutrition, gerontology, public health, human services, or a related field

Experience working with older adults and/or disabled individuals

Experience serving culturally diverse communities

Fluency in a language other than English

Experience with contract management, regulatory compliance, and grant reporting

Work Environment and Physical Demands:

Primarily on-site and office-based, with occasional work conducted in warehouse, meal staging, and cold storage environments

Regular in-office presence is required on meal delivery days, typically Tuesday through Friday, to support program operations, staff oversight, and service delivery

Operation of an agency-owned and/or personal vehicle may occasionally be required

Occasional bending, lifting,…