Senior Order Specialist

Everett, United States | Posted on 10/14/2026

We're building the fiber network you deserve. Consistently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internet that works the way it should. No gimmicks, no gotchas. Internet shouldn’t getin the way of life: it should make it better.

Medical,dental, vision, 401k, flexible spending account, paid sick leave and paid timeoff, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersincharge.

Asourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring: We treat customer sand colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose whatisbest for them,andwesupportemployeesin implementing new ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and eachother.
• Earning Your Trust: We build trust through clear, honest,human communication.

The Senior Order Specialist(ASR and LSR) will be a key part of the ordering team responsible for Access Service Requests (ASRs) and Local Service Requests (LSR). The Order Specialist(ASR and LSR) oversees the flow of the order by tracking it from submission to completion. The Order Specialist (ASR and LSR) monitors the pace of the order through each requisite department and facilitates the expedition of installed orders.

The Senior Order Specialist (ASR and LSR) is the carrier’s primary point of contact from submission to completion of orders and acts as direct liaison between the customer (carrier and end user), and internal departments.

The Essential Duties and Responsibilities listed below are a rangeofduties performed by the employee and not intended to reflect all duties performed.

• Review all ASRs and LSRs for comprehensiveness.
• Determine if the information is correct, complete, and accurately describes what the customer is ordering by validating required data fields using industry standard guidelines (i.e.,NC/NCI decoder)
• Interface directly with customer to resolve discrepancies between request onASRs and LSRS
• Issue orders in appropriate provisioning system M6.
• Determine tariff that is applicable.
• Based on appropriate tariff,create layout of circuits ordered, complying with high-capacity hierarchy, to determine billable components
• Establish appropriate non-reoccurring and reoccurring charges for each order based on the corresponding tariff or individual customer contract.
• Interface with customers with updates on order statusand resolve questions or issues.
• Proactively advise customers of delays or changes pursuant to available facilities in area.
• Provision network builds for new carriers and expansion of existing networks.

• Performs other duties as required to support the business and evolving organization.

• High school diploma or GED.
• Bachelor’sdegree in Communications, Management of Information Systems, Engineering, Math,Science discipline, or equivalent combination of education and experience.
• Minimum of Seven (7) years of Telecommunications (ISPs, MSOs &Telcos) experience.
• Minimum of three (3) years of Commercial customers…