Customer Engagement Specialist

Applicants must be a resident and work from one of the following states: WA, OR, or  occasional travel to our headquarters, located in Seattle, WA.

At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2026, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025.

We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and ’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

Applicants must be a resident and work from one of the following states: WA, OR, or  occasional travel to our headquarters, located in Seattle, WA.

At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2026, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025.

We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and ’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

The Customer Engagement Specialist provides exceptional customer service across multiple channels, including phone, chat, email, and digital platforms. Handles customer inquiries while ensuring compliance with company policies and insurance regulations. Builds positive customer relationships by delivering accurate, timely support for insurance products, policy changes, billing inquiries, and other service needs.

• Manage inbound and outbound calls, emails and chats from policyholders, prospects, agents, and other customers.
• Provide accurate information about property and casualty insurance policies, coverage, premiums, deductibles, and billing.
• Assist customers with policy changes, renewals, cancellations, payments, and general account questions.
• Support the first notice of loss (FNOL) process and provide basic guidance on claims procedures.
• Review customer accounts and accurately update policy and contact information.
• Identify customer needs and recommend appropriate products, services, or coverage options.
• Resolve customer concerns and complaints professionally while meeting service-level…