Dental Treatment Coordinator

A Dental Office Manager, often known as a Treatment Coordinator, oversees the administrative operations of a dental practice and coordinates patient treatment plans. This role is crucial for ensuring that the practice runs smoothly, efficiently, and provides excellent patient care. The Dental Office Manager acts as a liaison between the dental team and patients, managing administrative duties and optimizing patient treatment processes.

Administrative Management:

• Office Operations: Oversee daily operations of the dental office, ensuring a clean, organized, and efficient environment.
• Staff Management: Supervise and support office staff, including receptionists, dental assistants, and hygienists. Coordinate schedules, assign tasks, and manage performance.
• Financial Management: Handle billing, coding, and processing insurance claims. Manage accounts receivable and payable, monitor budgets, and control expenses.
• Compliance: Ensure the office adheres to all regulatory and legal standards, including OSHA and HIPAA guidelines.
• Treatment Planning: Collaborate with dentists to create detailed treatment plans for patients. Explain procedures, costs, and schedules to patients, ensuring they understand their treatment options.
• Scheduling: Manage appointment schedules to maximize productivity and patient satisfaction. Coordinate follow-up visits and recall appointments.
• Patient Communication: Serve as the primary point of contact for patients, addressing inquiries, concerns, and providing support throughout their treatment process.
• Insurance Liaison: Verify patient insurance benefits, pre-authorize treatments, and assist patients with understanding their insurance coverage and out-of-pocket expenses.
• Payment Plans: Develop and present financial arrangements and payment plans to patients. Assist with financing options and manage patient accounts.
• Collections: Oversee collection efforts for overdue accounts, maintaining a professional and compassionate approach.

Marketing and Community Relations:

• Marketing Strategies: Develop and implement marketing strategies to attract new patients and retain existing ones. Manage the practice’s online presence and social media accounts.
• Community Engagement: Organize community outreach programs, dental health education events, and collaborate with local organizations to promote dental health awareness.

Technology and Equipment Management:

• Software Proficiency: Utilize dental practice management software (Open Dental) for scheduling, billing, patient records, and reporting. Ensure staff are trained and proficient in these systems.
• Equipment Maintenance: Coordinate the maintenance and repair of dental equipment.

Performance Improvement:

• Data Analysis: Monitor key performance indicators (KPIs) such as patient volume, treatment acceptance rates, and financial performance. Generate reports and provide insights to improve practice efficiency.
• Process Optimization: Identify areas for improvement in office procedures and patient flow. Implement strategies to enhance productivity and patient experience.
• Staff Training: Provide ongoing training and development opportunities for staff to ensure high standards of patient care and office efficiency.

• Experience: Previous experience in dental office management or a similar administration role.
• Technical
  
  Skills:
  
  Proficiency in dental practice management software, Microsoft Office Suite, and familiarity with dental billing and coding.
• Interpersonal
  
  Skills:
  
  Excellent communication, leadership, and customer service skills. Ability to handle sensitive patient information with discretion.
• Organizational
  
  Skills:
  
  Strong organizational and multitasking abilities. Attention to detail and problem-solving skills.
• Financial Acumen: Understanding of financial management, budgeting, and accounting principles.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All federal law and applicable state, local, and institutional policies are followed.