Director One Stop

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth.

Here is what we offer:

• Health & Wellness:
  Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness:
  Competitive salary, 403(b) with company match
• Professional Development:
  Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks:
  Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us! (Use the "Apply for this Job" box below).-wellness

The Director of the One Stop Student Services Center provides visionary and operational leadership for a centralized hub that integrates student-facing services, including financial aid, student accounts, registration, and records. This position is responsible for delivering a seamless, student-centered experience by reducing barriers, streamlining processes, and ensuring timely, accurate service. The Director leads a team of professional and student staff, develops service standards, leverages technology, and collaborates with cross-campus partners to support student success.

This is an in-person role requiring high visibility and engagement with students, staff, and faculty.

• Ensure the delivery of integrated support for financial aid, billing, registration and records
• Resolve escalated and complex student issues with empathy and professionalism
• Develop training and resources that empower staff to support students effectively
• Implement and manage service technologies (CRM, ticketing systems, self-service tools, knowledge bases) to improve efficiency
• Monitor and evaluate service delivery metrics, including student satisfaction, wait times and resolution rates
• Recommend and implement process improvements that enhance the student experience
• Partner with financial aid, registrar, bursar, advising and IT to align policies and processes
• Ensure consistent and clear communication with students through multiple channels (web, email, print, in-person)
• Collect and analyze data to measure effectiveness and identify opportunities of improvement
• Prepare regular reports for senior leadership with recommendations for policy and operational changes

• High energy, enthusiasm, and passion for the work.
• Must be a team player with the ability to successfully multitask.
• This position requires excellent verbal, organizational and time management skills.
• Exceptional customer service skills and the ability to demonstrate good judgment.
• Capacity to learn and provide in-depth information and advice about the University and its programs.
• Ability to establish and maintain effective and harmonious work relations with students, faculty, staff, University officials and the public.
• Ability to communicate effectively both verbal and written thoughts, ideas and facts.
• Takes initiative to handle tasks and multi-tasks while demonstrating a high level of accuracy.
• Committed to providing quality assistance to a socio-economically diverse student population.
• Demonstrated ability to provide innovative responsiveness to problem-solving within a team environment.
• Process-oriented and able to prioritize and manage multiple tasks in a fast-paced environment.
• Can exercise good judgment when faced with difficult decision.
• Must be able to travel and work evenings and other times as deemed necessary for overall operations of the office.
• Assist in the daily operations of the office
• Ability to set…