Representative, Healthcare, Healthcare Administration

Improve the lives of others while Caring. Connecting. Growing together.

Job Description
- Payment Posting Representative (2384991)

Payment Posting Representative (

This position follows Office-Based schedule with 3 in-office days per week. Our office is located at 7600 Evergreen Way, Everett, WA.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday
- Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 7600 Evergreen Way, Everett, WA

We offer 60-90 days of paid training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

• Assist customers with payment processing, invoice explanation, payment due dates and billing questions
• Maintain timely, accurate documentation for all appropriate transactions
• Post insurance and self-pay payments in accordance with explanation of benefits or self-pay statements
• Investigate payment posting related errors and correct as needed in accordance with explanation of benefits or other payer related documents
• As needed, work credits created by payment posting team to ensure timely processing of payments
• Maintain payment status and billing records through corrections and adjustments
• Consistently meet established productivity, schedule adherence, and quality standard
• Assist with in-office Administrative/Clerical tasks as needed
• Other duties as assigned

What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style and effectiveness. You'll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED OR equivalent years of work experience
• Must be 18 years of age OR older
• 1+ years working in a medical/clinical billing setting
• Professional working knowledge of CPT & Diagnosis Coding, Medical Terminology, and basic Anatomy
• Experience with computers and Windows based programs including Microsoft Suite and other systems
• Ability to work full-time, Monday
  - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Experience with payment posting in healthcare
• Epic experience

Telecommuting Requirements:

• Reside within commutable distance to the office at 7600 Evergreen Way, Everett, WA.
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a United Health Group approved high-speed…