DVR Rehabilitation Technician : Front Desk & Case

Position: DVR Rehabilitation Technician I: Front Desk & Case Support

DSHS DVR Rehabilitation Technician 1

Are you someone who enjoys helping people get oriented, feel welcome, and take their next step with confidence? The Division of Vocational Rehabilitation (DVR) is hiring a Rehabilitation Technician 1 to support people with disabilities as they work toward meaningful employment.

This position provides paraprofessional and technical support to Vocational Rehabilitation Counselors and/or other professional vocational rehabilitation staff. As the first line of contact for applicants with disabilities, Rehabilitation Technicians provide a full range of functions to support vocational rehabilitation counselors, and their unit in areas including operational support and direct customer services, orientations, eligibility preparation, and monitoring expenditures related to service delivery.

This is a career for someone who enjoys a mix of people-facing work and behind-the-scenes coordination. If you like staying organized, communicating clearly, and knowing your work directly supports others in reaching their goals, this position offers that every day.

Note:

Snohomish County employees are eligible to receive an Orca Card for transportation needs.

Some of what you'll do:

• Provides general office support with a strong emphasis on front desk responsibilities, including greeting and directing participants, answering multi-line telephones, managing lobby sign-ins, maintaining the reception area, distributing incoming and outgoing mail, and monitoring online referral and fax inboxes to ensure timely processing of information.
• May provide information to prospective participants to explain vocational rehabilitation programs, services, and eligibility requirements.
• Accurately enters new applications as needed for DVR services into Case Management System within five days of the date a new participant signs application form.
• Assists VRC and participants in gathering information needed for the development of the Individual Plan for Employment, including support in contacting vendors and obtaining quotes for services.
• At request of VRC, assists with ongoing case management by monitoring participant progress toward their employment goal, gathering documentation to verify measurable skill gains and credential attainment, identifying and documenting unmet needs that may impact progress, and maintaining regular contact with customers to provide updates, reinforce next steps, and support continued engagement in their vocational rehabilitation plan.
• Schedules appointments with interpreters, service providers, and meetings with VRCs.
• Assist with case movement expectations including the following:
  • Collect diagnostic information to be used in determining eligibility within 30 days. Document in case service record actions and attempts to obtain information. Communicate with VRC if any delays that will extend the period in which eligibility information is collected beyond 30 days.
  • Monitor Authorizations for Payment (AFP) that will expire each month, discuss with VRC which AFPs can be cancelled, reissued and which must remain open for payment.
  • Prior to closure, audit case record to include status of loaned equipment, reconciliation of AFPs, and verify required documentation is present in case record.
• At the direction of the supervisor, assists in identifying potential new community vendors and provides guidance to interested vendors on how to become registered service providers.

Who should apply?
Professionals with one of the following:
Individuals with two years of college-level coursework AND at least one year of experience providing direct customer service in a non-retail setting.

OR

A combination of education and relevant experience that demonstrates the ability to perform the work may substitute for the required qualifications.

Note:

Employees with the Division of Vocational Rehabilitation, DSHS, must meet mandatory training requirements specified by the Division of Vocational Rehabilitation policy.

Preferred knowledge, skills, and abilities:

• Demonstrate knowledge of available community resources and the ability to share information with participants.
• Demonstrate knowledge of the needs, problems, and attitudes of individuals with disabilities.
• Demonstrate the ability to communicate and effectively interact with a wide array of individuals with diverse and often disadvantaged backgrounds who may have substantial barriers to communication or interpersonal interaction.
• Develop and maintain a thorough knowledge of DVR policies and…