Guest Services Coordinator Angel Winds Arena

Guest Services Coordinator | Full-Time | Angel Of The Winds Arena

Join to apply for the Guest Services Coordinator role at Oak View Group.

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360‑degree solution set for a collection of world‑class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Guest Services Coordinator works under the general supervision of the Director of Events. This position will assist with providing excellent guest service at all Angel Of The Winds Arena events by assisting with planning, monitoring, directing, delegating and managing all functions of the Guest Services department to ensure seamless event execution. Events include but are not limited to concerts, hockey games, family shows, community events, and corporate and private functions.

This role pays an hourly rate of $26.00‑$29.00.

• Health, Dental and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until January 9, 2026.

Angel Of The Winds Arena, located in the heart of downtown Everett, is Snohomish County’s premier sports and entertainment venue. Hosting a diverse range of concerts, sporting events, family shows, and community gatherings, we are committed to delivering memorable experiences for every guest who walks through our doors.

• Actively monitor team member interactions with guests during events.
• Maintain and update department documentation and files.
• Coordinate department orientation and training events.
• Monitor and document team member attendance and administer appropriate disciplinary documentation.
• Conduct supply inventory at Guest Service locations and replenish as needed.
• Lead the department’s pre‑event briefing.
• Respond to guest email communication.
• Follow up on guest comments via email or phone and take appropriate action.
• Create and distribute event summary info sheet with all relevant guest experience and event details.
• Assist the Director with providing leadership and guidance to Guest & Premium Experience team members.
• Assist the Director in administering appropriate disciplinary documents as needed to ensure compliance with company/department policies.
• Assist the Guest Experience team in resolving ticketing issues.
• Serve as escalation point of contact for guest concerns.
• Ensure lost & found items turned in to Guest Services are logged and accurately submitted to the 24/7 database.
• Coordinate with Security leadership team to exchange unclaimed lost & found items post‑event.
• Assist Guest Experience team with tracking of pre & post‑event ADA escorts.
• Proactively provide excellent customer service to external and internal guests.
• Ensure all guest‑facing areas are show‑ready prior to doors opening to the public.
• Monitor team member rest/meal periods and ensure they are taken at designated times.
• Respond to guest questions and issues in a timely manner.
• Compile and submit incident reports to appropriate work groups.
• Assist the Director with pre‑event planning.
• Assist the Director with long‑term department success strategy.
• Assist the Director with a team member engagement program.
• Always represent the company in a positive professional manner.
• Perform other duties as assigned.

• Bachelor’s degree in hospitality management, event planning, or related field preferred.
• 1–2 years of related work experience. Previous experience in a stadium, arena, convention center or hospitality industry experience highly desirable.
• Exceptional interpersonal and communication skills.
• Ability to think quickly, remain calm under pressure, and make effective decisions in a fast‑paced environment.
• Ability to multitask and prioritize in a fast‑paced environment.
• Able and willing to adapt to change in daily duties corresponding to each event’s needs.
• Strong attention to detail and problem‑solving abilities.
• Positive attitude and strong ability to work…