NOC Technician Voice Troubleshooting

NOC Technician with Voice Troubleshooting Experience

Apply for the NOC Technician with Voice Troubleshooting Experience role at Ziply Fiber.

Position: NOC Technician II (Network Operations Center)

Hourly pay ranges from $23.00 to $28.00, hourly DOE.

Health benefits include medical, dental, vision, 401k, flexible spending account, paid sick leave, paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

To be considered for this position, you must live within commuting distance to Everett, WA or Yakima, WA.

The selected NOC Technician II will have prior experience in a network operations center, along with strong voice troubleshooting skills (preferably Metaswitch), including call trace analysis, and creating tickets with third‑party vendors. This role is responsible for day‑to‑day monitoring of Ziply Fiber's network infrastructure, including documenting and escalating issues, managing customer calls, and maintaining accurate records. The NOC Technician will work closely with other network staff in a collaborative team environment while also handling individual projects independently.

The work schedule for this position is Sunday through Wednesday from 10:00 p.m. to 8:00 a.m.

• Provide second level support to resolve complex technical problems.
• Serve as a mentor and resource to Tier 1 NOC Technicians.
• Assist NOC leadership with interviewing candidates as requested.
• Provide training to new hires in the NOC.
• Monitor network using software and stations provided.
• Troubleshoot incidents and events and elevate appropriately.
• Provide technical aid to customers, while ensuring a best‑in‑class customer support experience.
• Follow procedures.
• Provide 24×7 support for the Wholesail Networks system.
• Provide after‑hours customer support.
• Document fully and to Wholesail Network’s standards.
• Perform other duties as required to support the business and evolving organization.

• Experience in voice troubleshooting (preferably Metaswitch) including call traces and 3rd‑party vendor ticket creation.
• CCNA, CCNP, JNCIP or JNCIA SCTE, NCTI Certifications preferred.
• Knowledge of DWDM, TDM, Ethernet, MPLS, and IP routing preferred.
• Telecom Network Operations Center experience required.
• Knowledge of network protocols and technologies required.
• Experience and understanding of Cisco Systems switches and routers preferred.
• Basic understanding of IPv4 and IPv6 subnet address standards preferred.
• Excellent customer service skills.
• Excellent troubleshooting and analytical skills required.
• Ability to use NOC tools for issue identification and escalation.
• Excellent time‑management and prioritization skills.
• Strong oral and written communication skills required.
• Ability to operate office equipment such as personal computer, Microsoft Office, and telephone systems.
• Ambitious and goal oriented.
• Strong attention to detail and problem‑solving skills.
• Ability to work as part of a team while performing independently.
• Ability to work various shifts as needed, including weekdays, weekends, swing, and night.
• Ability to work independently applying sound judgment.
• Ability to multi‑task and collaborate effectively with other personnel to meet deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.
• Ability to sit for long periods in an office environment.
• Ability to lift and carry up to 20 pounds.

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required include…