NOC Technician Voice Troubleshooting

NOC Technician with Voice Troubleshooting Experience

Everett, United States | Posted on 11/17/2025

We're building the fiber network you deserve. Consistently fast, refreshingly straightforward and giving you control. From our home base in Kirkland, Washington, we're connecting over one million homes and businesses across the states we serve with fiber internet that works the way it should. No gimmicks, no gotchas. Internet shouldn’t get in the way of life: it should make it better.

Position: NOC Technician II (Network Operations Center)

$23.00 to $28.00 hourly DOE

Sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and…

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state‑of‑the‑art fiber network expands in WA, OR,  MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

• Genuinely Caring:
  Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
• Empowering You:
  We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
• Innovation and Improvement:
  We always look for ways to make the experiences of our customers – and each other – better.
• Earning Your Trust:
  We earn trust by communicating simply and transparently as real people, not as a corporation.

To be considered for this position, you must live within commuting distance to Everett, WA or Yakima, WA.

The selected NOC Technician II will have prior experience in a network operations center, along with strong voice troubleshooting skills (preferably Metaswitch), including call trace analysis, and creating tickets with third‑party vendors. This role is responsible for the day‑to‑day monitoring of Ziply Fiber's network infrastructure, including documenting and escalating issues, managing customer calls, and maintaining accurate records. The NOC Technician will work closely with other network staff in a collaborative team environment while also handling individual projects independently.

The work schedule for this position is Sunday through Wednesday from 10:00 p.m. to 8:00 a.m.

• Provide second level support to resolve complex, technical problems.
• Serve as a mentor and resource to Tier 1 NOC Technicians.
• Assist NOC leadership with interviewing candidates as requested.
• Provide training to new hires in the NOC.
• Monitor network using software and stations provided.
• Troubleshoot incidents and events and escalates appropriately.
• Provide technical aid to customers, while ensuring a best‑in‑class customer support experience.
• Provide 24×7 support for the Wholesale Network system.
• Provide after‑hours customer support.
• Document fully and to Wholesale Network’s standards.
• Perform other duties as required to support the business and evolving organization.

• You must have experience in voice troubleshooting (preferably Metaswitch) including call traces, and 3rd party vendor ticket creation.
• CCNA, CCNP, JNCIP or JNCIA SCTE, NCTI certifications preferred.
• Knowledge of DWDM, TDM, Ethernet, MPLS and IP routing preferred.
• Knowledge of network protocols and networking technologies required.
• Experience and understanding of Cisco Systems switches and routers preferred.
• Basic understanding of IPv4 and IPv6 subnet address standards preferred.
• Ability to provide excellent customer service.
• Excellent troubleshooting and analytical skills required.
• Ability to use NOC tools for issue identification and escalation.
• Excellent time management skills and ability to prioritize.
• Ability to communicate effectively with all levels within an…