×
Register Here to Apply for Jobs or Post Jobs. X

IT Analyst​/Service Desk Analyst

Job in Everett, Snohomish County, Washington, 98213, USA
Listing for: Triplenet Technologies
Full Time position
Listed on 2025-12-02
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 35 USD Hourly USD 35.00 HOUR
Job Description & How to Apply Below
Position: IT Analyst/ Service Desk Analyst
Overview

Seasoned IT Analyst / Service Desk Analyst with VERY strong customer service and communication (both verbal and written) skills. Must be detail-oriented and able to lead the development of, or follow established processes and procedures, to execute the following responsibilities:

Day-to-Day
  • Participate as a major contributor and/or leader to several projects:
    • Lifecycle PC Imaging - including procedures review and/or creation of procedures, as well as implementation of documented procedure. Maintain / update all inventory records.
    • Assist or lead the surplus of end of life technology assets.
    • Lead in the replacement of end of life VoIP(cellular) devices.
  • Answer customer calls and triage tickets (create tickets, reset passwords, answer questions, first call resolution or appropriate escalation).
  • Monitor Service Desk and Network Operations Center Alerting Inboxes real-time (create tickets as applicable).
  • Configure and deploy laptops and cell phones.
  • Complete daily activities (documented) for customer-impacting items (i.e., addressing hard disk space issues on virtual environment computers and shared computers).
  • Qualifications
    • Required:

      Ability to self-manage and lead efforts after minimal instruction. Experience building out (imaging) and deploying desktops end-to-end, experience working in a Service Desk environment to address and resolve end user software and hardware issues.
    • Experience working with Windows 10, Microsoft Office 365 and Windows networking in a complex, fast-paced multi-user environment.
    • Must possess very strong customer service, communication and writing skills.
    • Must be responsible, organized and able to self-direct under minimal guidance.
    • Must be proficient with following written instructions (and completing check-lists, updating electronic records, work order tickets, etc.).
    Projects and functions to be performed
    • Location:

      Everett
    • Duration: 2 to 3 Months
    • Pay: $35 per hour
    #J-18808-Ljbffr
    To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
    (If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
     
     
     
    Search for further Jobs Here:
    (Try combinations for better Results! Or enter less keywords for broader Results)
    Location
    Increase/decrease your Search Radius (miles)

    Job Posting Language
    Employment Category
    Education (minimum level)
    Filters
    Education Level
    Experience Level (years)
    Posted in last:
    Salary