Technology Support Specialist
Job in
Everett, Snohomish County, Washington, 98213, USA
Listing for:
Snohomish County
Full Time
position
Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Position: TECHNOLOGY SUPPORT SPECIALIST
Position Purpose
The Division of Housing and Community Services (HCS) is looking for a Technology Support Specialist (TSS) to work on the Homeless Management Information System (HMIS) team. This position will assist HMIS database users in their daily work, and will research, identify, and support software solutions that will enhance usability.
About Human Services
Human Service Department mission is to help all person meet their basic needs and develop their potential by providing timely, effective human services and building community. The Human Services Department includes 300+ diverse, friendly and dedicated employees who benefit from outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play, and raise a family.
We strive to not only provide a meaningful job, but a life-long career at Snohomish County.
To Be Considered
Applicants must electronically submit an application through Snohomish County’s Neo Gov site by 11:59 p.m. on the closing date. A resume and cover letter are required, along with a copy of your license. When your application is complete, verify the information and make sure there is nothing missing. Be sure to verify your education and/or experience comply with the minimum requirements section of this posting.
Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS. If you have problems with your application, please contact Neo Gov Application Support at .
Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
Please reach out to Joeann Turck ck with any questions regarding this job posting.
BASIC FUNCTION
Administer the implementation and use of software systems and hardware critical to the department/division's operations. Responsibilities include, planning, coordinating, developing, implementing and managing the technology efforts of the assigned division.
STATEMENT OF ESSENTIAL JOB DUTIES
Administers the implementation and use of hardware and software for the assigned division, including assisting in the configuration, data conversion, customization and administration of major software systems. Liaison to Department of Information Technology (DoIT) and provides support during software roll-outs, operating system changes, software/system upgrades, equipment orders, true-up and technology replacement (TRP).Administers technology purchases, documents registration and licensing agreements in accordance with DoIT, division and department processes for ordering new hardware and software. Assists with acquisition process as required; conducts needs assessment planning and coordination of acquisition and installation of new hardware and software and supplies as needed.Coordinates with DoIT to track software and hardware. Keeps accurate records of technology inventory along with contractual and legal documents to meet audit requirements. Coordinates technology service and maintenance contracts as needed, including oversight/validation of work performed by consultants and vendors. Provides support to DoIT for software and licensing reconciliation.Division administrator for technology-related issues, including configuration and installation of personal computers, software, network and mobile data implementation projects. Assesses technical issues and provides troubleshooting support, elevating issues as appropriate. Coordinates with DoIT, vendors, technical staff and end users to resolve complex issues.Provides data analysis and strategic forecasting of division technology needs. Researches and reviews technology options available to address identified business requirements.Develops and recommends technology budget requirements for the assigned division. Monitors and tracks the technology budget, proposes and manages technology budget adjustments as needed.Develops queries, databases, and reports as necessary to meet regulatory reporting requirements and provides staff and management with information to support workflows and business decisions.Participates in assigned technology coordination groups and project teams; communicates status and decisions to management and other affected stakeholders.Maintains network access profiles/permissions, including access rights to directories, groups and files. Implements and enforces network policies and practices to promote operational efficiencies and help ensure network security/integrity. Coordinates and assists in emergency recovery activities, including equipment rebuilds, software reloads and special recovery processing.Supports DoIT standards and policies as well as recommend and implement departmental/division technology policies and…
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