IT Helpdesk Technician

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Succurri is a fast growing locally owned IT Business Solutions Provider. We provide all IT-related support services for small to medium size businesses across the western United States.

• Recent graduates; cross‑train in our hardware department and helpdesk support.
• Opportunities to grow into project team, cybersecurity team, network engineer path, or support management.
• Service Desk Technician responsible for handling first‑level support of service requests.
• Handles workstations, servers, printers, networks, and vendor‑specific hardware and software.

• IT Support for Microsoft’s core business applications and operating systems.
• Support of disaster recovery solutions.
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Basic remote‑access solution implementation and support: VPN, Terminal Services, Citrix.
• Monitor remote monitoring and management system alerts and respond via service tickets.
• Maintain and review system documentation in Connect Wise.
• Communicate with customers as required, keeping them informed of incident progress, notifying of changes or outages.

• Improve customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Work in a team and communicate effectively.
• Coordinate with the Service Desk Dispatcher to route requests properly for quick resolution.
• Escalate service requests requiring engineer‑level support.
• Enter time and expenses in Connect Wise as they occur.
• Complete training materials and blueprints in Connect Wise University.
• Enter all work as service tickets into Connect Wise.

• Advanced understanding of operating systems, business applications, printing systems, and network systems.
• Interpersonal skills: telephony, communication, active listening, customer‑care.
• Technical diagnosis skills.
• Ability to multi‑task and adapt to changes quickly.
• Technical awareness: match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills for quick and accurate service request entry.
• Self‑motivated to work in a fast‑moving environment.

Starting at $45,000, PTO, fully paid health benefits, and company 401k retirement plan.

Succurri is a trusted IT solutions provider specializing in managed IT services, cybersecurity, cloud solutions, network management, and business process automation. With offices in Everett, WA;
Kalispell, MT; and Mesa, AZ, we deliver dependable technology and top‑tier customer care to businesses across the region. Our mission is to empower clients with reliable, secure, and efficient IT environments—so they can focus on what they do best. At Succurri, we treat every client like family and protect their information with the highest standards of privacy and professionalism.

Entry level

Full‑time

Information Technology

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