Enterprise Observability & Monitoring Engineer

AEP is seeking an experienced Enterprise Observability & Monitoring Engineer responsible for the design, administration, automation, integration, and support of AEP's enterprise monitoring platforms, with primary focus on Dynatrace and secondary responsibility for Solar Winds. This role serves as the technical subject matter expert for Dynatrace Application Performance Monitoring (APM), Real User Monitoring (RUM), Synthetic Monitoring, Active Gate administration, application onboarding, observability engineering, monitoring automation, and Service Now integrations while also supporting enterprise Solar Winds network monitoring capabilities.

The engineer will partner with application owners, cloud teams, infrastructure engineering, cybersecurity, operations, and business stakeholders to deliver proactive observability solutions across critical business applications, infrastructure, cloud platforms, and network environments. This position requires strong technical expertise in application performance monitoring, enterprise observability, monitoring architecture, automation, dashboarding, root cause analysis, Service Now integration, and production support within a large, regulated enterprise environment.

What You’ll Do:

• Administer and support Dynatrace production, non-production, and laboratory environments.
• Design and implement enterprise observability solutions for critical business applications.
• Lead onboarding of new applications into Dynatrace.
• Develop enterprise monitoring standards, dashboards, alerts, and health models.
• Improve observability maturity across the enterprise.
• Drive proactive detection and prevention strategies.
• Reduce monitoring gaps and improve service visibility.

Application Performance Monitoring:
Deploy and administer One Agent technologies. Support Active Gate infrastructure. Configure RUM and Synthetic Monitoring. Analyze application performance issues and bottlenecks. Support distributed tracing and service flow analysis. Provide end‑to‑end visibility across application ecosystems. Consult with application owners on monitoring best practices.

Monitoring Engineering & Automation:
Develop Dynatrace Extensions
2.0. Create custom monitoring for business applications, databases, and infrastructure. Automate monitoring deployments and onboarding processes. Develop self‑service monitoring capabilities. Improve monitoring data quality and governance. Reduce manual administration through automation.

Service Now & Enterprise Integrations:
Support integration of Dynatrace, Solar Winds, and Service Now. Define monitoring requirements for automated incident creation. Support event correlation and ticket automation. Align monitoring solutions with CMDB standards. Enhance enterprise operational workflows.

Solar Winds Platform Support(Secondary Focus):
Administer Solar Winds Network Performance Monitor(NPM). Support Solar Winds Network Configuration Manager(NCM). Maintain device onboarding and discovery processes. Support SNMP‑based network monitoring. Assist with network dashboard and reporting solutions. Perform Solar Winds upgrades and maintenance. Support network operations visibility requirements.

Incident Response & Root Cause Analysis:
Participate in major incident and war room activities. Perform root cause analysis. Develop monitoring improvements resulting from incidents. Support enterprise operational response processes. Serve as technical escalation point for monitoring‑related issues.

Governance, Risk & Compliance:
Support monitoring solutions subject to NERCCIP and compliance requirements. Maintain operational standards, procedures, and documentation. Support audit activities and evidence collection. Ensure monitoring solutions align with…