Oracle Fusion Service Cloud Consultant

Role:
Oracle Fusion Service Cloud Consultant

Location:
Everett, WA, Hartford, CT, Indianapolis, IN, Phoenix, AZ, Raleigh, NC, Richardson, TX

Full Time

Job Description

In the assigned Job Role of Package Consultant 2, your Area Of Responsibility will be as below:

⦁ Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities

⦁ Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements

⦁ Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance

⦁ Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications

⦁ Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards

⦁ Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer

Your contribution to the team:

⦁ Knowledge of ERP systems and integration techniques, along with sector focus

⦁ The ability to handle end to end ERP package customization and implementation

⦁ A knack for translating complex requirements into actionable development tasks.

⦁ A passion for design and hands-on coding experience

⦁ A collaborative spirit and excellent communication skills with cross-functional teams and client stakeholders

Required Skill and Experience

• Experience in Oracle Service Cloud.

• Experience in Oracle Engagement Cloud (Service).

• Experience in Oracle CX Cloud, including Fusion Service Cloud, Digital Customer Service, and related technologies.

• Experience in Architecture/Design/Detailing of processes and problem definition.

• Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, Omnichannel features, with Fusion Service Cloud.

• Understanding of business processes related to customer service, service entitlements/coverages, RMA and depot repair.

• Experience in Oracle Analytics Cloud (OAC) - reporting.

• Familiar with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and analytics.

• Knowledge of AI Agents and Web Services based integration.

• Experience in requirements gathering and solution design.

• Experience with Oracle Cloud solution configuration, development, and deployment.

• Experience collaborating with cross-functional teams including developers, analysts, and project managers.

• Experience delivering high-quality solutions.

• Experience leading Oracle CX Cloud managed services engagements.

Preferred Skill and Experience

• Experience with Oracle Subscription Management Cloud.

• Knowledge of Oracle Order Management Cloud.

• Experience with Oracle Inventory Cloud.

• Experience with Foundational Agile Kanban.

• Experience in greenfield implementations and working on projects with Agile methodology.

• Good analytical and communication skills.

• Ability to build strong business partner interactions with client stakeholders.

EEO/About Us

Benefits

Along with competitive pay, as a full-time employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off