E-Tester

My client is seeking an E-test Monitor who will work as part of the Instructor Resource Management team to facilitate electronic testing sessions at client sites.

• Adaptability and responsiveness to client requirements and requests for assistance.
• Maintain assigned testing area’s schedules, equipment, communications and risks/constraints.
• Monitor testing area by checking in all participants, enforcing compliance guidelines within the testing environment, replenishing classroom supplies, conducting pre-requisites and pre-work checks and post-session room cleanup.
• Provide status updates to the Delivery Services Manager weekly, or more frequently if necessary.
• Escalate any issues to the Delivery Services Manager in a timely manner.
• Stay abreast of content requirements in the agreed subject matter areas.
• Assist instructors in classes, including handing out papers, helping students with computers, and ensuring safety in the lab; if the candidate excels, may be considered for an instructor role based on hiring needs.

• Minimum of one year of experience in customer service.
• Technical aptitude with PC; able to help login and navigate through a variety of software applications, including Microsoft Excel.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently or as a team.
• Strong customer service skills.

Qualified candidates MUST be open to a flexible work schedule (support clients 24/7) and willing/able to support all Puget Sound locations:
Everett, Seattle and Renton.