Program Manager-Shelter Hotline Job Everett area,Washington USA,Management

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Full Time Regular Full-Time 301 Rhode Island Ave NW, WDC 20001 (CEO), Washington, DC, US

7 days ago Requisition

Salary Range: $80,000.00 To $90,000.00 Annually

The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our Vision for the future is “UPO’s Washington: A city of thriving communities and self-sufficient residents”; our Mission is “Uniting People with Opportunities.”

POSITION:
Program Manager DIVISION/OFFICE:
Shelter Hotline Program - Community Health Division BULLETIN No: 2102026 SALARY RANGE: $80,000-$90,000 (Commensurate with Experience) OPENING DATE:
October 14, 2026 FIRST SOURCE: N/A MAJOR DUTIES:

The Shelter Hotline Program operates 7 days per week from 5:45 am to Midnight and from November 1 to April 15, it moves to 24-hour operation. Assist Program Director in planning and administering the Shelter Hotline Program to include, manage and supervise Transportation & Logistics Managers and Fleet Coordinator. Assist the Program Director in the development of operational requirements for the program and recommend actions.

BRIEF

DESCRIPTION :

Assign and oversee the implementation of tasks for transportation and logistics managers, fleet coordinator.
Monitor and evaluate daily census, call logs, manifests, and other required reports to ensure accuracy of information and timely reporting.
Implement and ensure that schedules are adhered to and make adjustments as needed.
Assist the Program Director in implementing policies and procedures to maintain program compliance with contractual requirements.
Oversee scheduled/on-demand transportation, outreach activities and operational supplies inventory.
Communicate as needed with shelter providers to ensure that the program’s transportation and outreach activities are responding to clients’ needs.
Assist the Program Director with maintaining on-going dialogue with District government agencies, e.g., Homeland Security, regarding alerts and other concerns to ensure staff responsiveness.
Evaluate the performance of transportation and logistics managers and fleet manager.
Determine training needs for transportation and logistics managers, drivers, dispatchers, outreach coordinator and recommend training programs to the program manager.
Coordinate and conduct required trainings for SHL employees to ensure contractual program compliance.
Implement pertinent program information, protocols, and progressive disciplinary actions for supervised staff.
Investigate and participate in the investigation of unusual incidents/accidents. Record and maintain the reporting system for unusual incidents/accidents as well as collaborate with all appropriate persons.
Respond to the physical location of any vehicular accident, as necessary; if Program Manager is not available, designate a Transportation & Logistics Manager to respond.
Review and approve staff timecards for payroll processing.
Assist the Program Director in updating the Shelter Hotline Policy and Procedures Manual.

Assume responsibility for the program in the absence of the Program Director

CORE COMPENTENCIES :

Transportation and Logistics Operations:
Ability to oversee transportation scheduling, dispatch, fleet readiness, outreach activities, and operational supplies to ensure efficient service delivery and continuity of operations.
Operational Monitoring and Contractual Compliance:
Ability to monitor daily census reports, call logs, manifests, and other required documentation for accuracy and timely reporting, while implementing program…