Plumbing Service Manager

This position is responsible for management activities, including; establishing departmentdevelopment plans for installation, service, and maintenance. Also responsible for following and enforcing policies and procedures to ensure the company fulfill sits contractual obligations for service repair, installations, and maintenance in accordance with profit objectives and directives. The Service Manager isthe person that coordinates all of the activity between the office and thefield.

The essential functions include, but are not limited to the following:

• Supervise and lead Service Technicians and Installation Crew
• Directly responsible for recruiting,interviewing, training, managing, and evaluating field technicians
• Conduct ride a longs with technicians and provide feedback
• Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
• Communicate and monitor goals
• Manage work load and schedules to best utilizemanpower and maximizes profits
• Ensure technicians are being dispatchedeffectively
• Assist technicians with issues while in thefield
• Facilitate weekly meetings
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards.
• Harness a safety culture
• Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant tothe business
• Manage and stay within departmental budget
• Achieve budgeted gross margin
• Meet or exceed all company goals
• Maximize lead opportunities, retain and grow
  
  Club Membership clients.
• Manage inventory, equipment and service fleet
• Review, approve new products and services
• Perform clerical duties associated with, butnot limited to, field technician paperwork, personnel evaluations, and expense reports
• Carry out additional duties assigned by the General Manager or Owner
• Obey and teach the company Code of Ethics Team Rules and Team Philosophy.
• One third of your time should be spent Recruiting
  the right Team Members,
  One third of your time should be spent Training
  those team members, and then the last One third should be spend Supervising
  ,
  Administrating
  , and Motivating your team. Manage your time in these proportionsand you will be a successful Manager.

Minimum Qualifications

High School Diploma

Valid Driver’s License

Basic computer skills including Microsoft Office Suite

Excellent oral, written and interpersonal communication skills

Knowledge of current code requirements

Understanding of accounting and finance as itrelates to the industry

Physical Demands and Work Environment

Physical Demands:

• Climbing up and down stairs from time to time
• Moderate lifting may be required (15-20) pounds
• Ability to work more than 40 hours per workweek and up to 12 hours per day

Working Environment:

• Frequentspeaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Servicecenter environment with moderate noise level
• Dresscode is business casual

This job description in no waystates or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to followany other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Allduties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess theskills, aptitudes, and abilities to perform each duty proficiently. Somerequirements may exclude individuals who pose a direct threat or significantrisk to the health or safety of themselves or others. The requirements listedin this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise,other than an “at will” relationship.