Everett Branch- Float Branch Manager

Why This Role Exists

Metro's branches need consistent leadership and operational support even when staffing needs shift. The Float Branch Manager provides experienced coverage across assigned retail branches, stepping in where needed to help keep operations running smoothly, employees supported, and members receiving a consistent, high-quality experience.

This is a hands-on role for someone who can enter different branch environments, quickly understand what needs attention, and bring sound judgment, operational discipline, and a member-first mindset. You'll help branches maintain strong service, reliable controls, appropriate staffing, and day-to-day momentum while partnering with regional and branch leadership.

What You'll Own

• Reliable branch coverage and continuity across your assigned region.

• A consistent, member-centered experience wherever you are supporting the business.

• Strong day-to-day operational execution, including transaction approvals, cash controls, security requirements, and adherence to branch procedures.

• Practical coaching, training, and guidance that helps branch employees perform with confidence.

• Timely resolution of escalated member concerns and operational issues.

• Quality control support for branch audits and follow-through on opportunities for improvement.

What You'll Do

• Step into Retail branches as coverage needs change, helping teams maintain strong service and operating standards.

• Coordinate daily priorities, schedules, and staffing needs in partnership with Regional Branch Management.

• Guide, train, coach, and support branch employees as they navigate member needs and operational requirements.

• Help branches prepare for monthly and quarterly audits and maintain Metro's Retail Branch Auditing Standards.

• Provide transaction approvals and system overrides and help resolve escalated service issues and member complaints.

• Monitor vault cash, recyclers, ATMs, and other branch controls to help maintain appropriate cash levels and accurate reconciliation.

• Support account openings, consumer lending activities, and everyday financial transactions when needed, ensuring required documentation and approval conditions are met.

• Protect member information, reinforce branch security standards, and help identify better ways to operate.

Success Looks Like in 12 to 18 Months

• Branch leaders see you as a reliable resource who can step into changing situations and quickly create stability and momentum.

• Members receive a consistent, high-quality experience regardless of which branch you are supporting.

• Branch operations under your coverage consistently follow established procedures, security requirements, and audit standards.

• Operational or member-service issues are recognized early, resolved appropriately, and turned into useful coaching opportunities when possible.

• Employees benefit from clear, practical guidance that strengthens their confidence and execution.

• Regional leadership can rely on you to identify improvement opportunities, exercise sound judgment, and keep important work moving with limited day-to-day direction.

You'll Love This Role If...

• You enjoy variety and are energized by working across different branches, teams, and situations.

• You can walk into a fast-moving environment, determine what matters most, and start adding value quickly.

• You enjoy helping employees solve problems, improve their skills, and deliver stronger member experiences.

• You balance exceptional service with disciplined attention to controls, accuracy, and risk.

• You're comfortable making decisions independently and know when an issue needs to be escalated.

• You like being hands-on and are just as willing to help a member with a transaction as you are to troubleshoot an operational challenge.

AI Expectations

Metro is exploring practical ways to use AI to improve speed, quality, and consistency. In this role, AI may support activities such as organizing information, preparing communications, summarizing procedures or trends, and reducing routine administrative work where appropriate. Human judgment remains essential, particularly for member interactions, transaction decisions, operational controls, security, and risk management.

Required Qualifications

• Highly motivated self-starter with a growth and results-driven mindset, exceptional energy, and a constant drive to achieve more, improve outcomes, and impact the business.

• Strong customer service skills and the ability to handle member questions, concerns, and escalations professionally.

• Strong oral and written…