Operations Supervisor or ; Operator of Record

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Operations Supervisor 1 or 2 (Operator of Record)

Non-Union Position
WTR-Water Services Management Staff-King Water;
Coupeville,Washington (US-WA)
Regular FT, Non-Exempt
Posting # 5590

NOTE: Qualified candidates must be able to respond within two hours to their Coupeville, WA reporting location.

About Us:

NW Natural Water owns and operates water and wastewater utilities in communities throughout Texas, Arizona, California, Idaho, Oregon, and Washington. Since 2018, we have acquired more than 30 utilities and today serve more than 190,000 people via 76,000 connections.

Our parent company, NW Natural Holding Company (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon and has been doing business for over 165 years. The company operates through NW Natural Gas Company (NW Natural), SiEnergy Operating (SiEnergy), NW Natural Water Company (NW Natural Water), NW Natural Renewables Holdings (NW Natural Renewables), and other business interests, serving a combined population of over 2.6 million people.

The Operations Supervisor is responsible for the safe, compliant, and efficient operation of assigned water and wastewater systems. This position provides leadership, technical guidance, and operational direction to field operators and technicians while ensuring regulatory compliance, water quality, customer service, and emergency response readiness.

Placement as an Operations Supervisor 1 or Operations Supervisor 2 (Operator of Record) will be determined based on qualifications, experience, certifications, and the ability to meet Washington regulatory requirements. Operations Supervisor 2 serves as the designated Operator of Record (OOR) and assumes full accountability for regulatory compliance and system operations.

Operational Leadership & Oversight

• Schedule, prioritize, and oversee daily work performed by field operators and technicians.
• Ensure operational requirements, service levels, and project objectives are achieved.
• Provide leadership through coaching, training, mentoring, and performance management.
• Conduct employee performance evaluations in accordance with company guidelines.
• Develop staff capabilities and support certification attainment and career progression.
• Coordinate work activities to ensure efficient and reliable utility operations.

Regulatory Compliance & Documentation

• Ensure all compliance sampling, monitoring, and reporting requirements are completed accurately and on time.
• Maintain current knowledge of applicable federal, state, and local regulations.
• Ensure compliance issues and violations are properly communicated, documented, and resolved.
• Maintain operational and compliance documentation, including:
• Operations & Maintenance (O&M) Manuals
• Emergency Response Plans
• Sampling Plans
• Regulatory and compliance records
• Support regulatory inspections and audits as required.

Operator of Record Responsibilities (Operations Supervisor 2 Only)

• Serve as the designated Operator of Record (OOR).
• Maintain accountability for regulatory compliance, system integrity, and protection of public health.
• Ensure compliance with Washington Department of Health requirements and all applicable Operator of Record obligations.
• Provide technical oversight of treatment, distribution, and operational programs.

Emergency Response & System Reliability

• Coordinate and oversee after-hours emergency response activities.
• Dispatch staff, equipment, and resources to address emergencies and operational disruptions.
• Direct responses to system failures, water quality concerns, and urgent service issues.
• Ensure emergency response protocols remain current and effective.

Stakeholder Support & Communication

• Support management of customer, client, and stakeholder communications.
• Coordinate with internal teams, contractors, consultants, and regulatory agencies.
• Complete additional assignments and operational priorities as directed by the Washington Operations Manager.

Safety

• Ensure compliance with all company policies, procedures, and safety regulations.
• Promote a strong safety culture and adherence to operational best practices.
• Maintain compliance with company standards related to workplace conduct, safety, and operational expectations.

Operations Supervisor 1

• Two or more years of experience covering all aspects of utility operations.
• Thorough knowledge of water and/or wastewater operations.
• Knowledge of applicable federal, state, and…