Customer Success Manager

We're not after a Customer Success Manager who manages accounts; JCPenney wants one who grows them past where anyone expected. This manager role pairs a $121,000 - $183,000 salary with hands-on ownership, a collaborative team, and clear opportunities to level up.

• Deliver persuasive product demos to quietly-excellent buyers and stakeholders
• Design landing pages and conversion funnels that turn traffic into customers
• Feed sales the Zendesk signals that say a buyer is ready now
• Negotiate renewals before the sales marketing contract goes quiet
• Use Five9 and First Call Resolution tools to automate and scale outbound efforts

• Strong rapport-building skills and a genuinely positive presence
• Manager-caliber judgment about when to elevate and when to absorb
• Comfort owning sales marketing decisions in a WA market
• A knack for Zendesk that colleagues quietly come to rely on

Long obsessed with Technical Support, JCPenney has turned an Everett office into one of the fast-paced centers of sales marketing innovation in WA. Growth budgets at JCPenney are generous because a sharper Account Management you means a stronger team.

We frame the offer around growth: $121,000 - $183,000 today, mentorship now, benefits always, and the flexibility to live well in WA.

Currently accepting applications, last confirmed open within the hour.