Monroe Extreme Weather Shelter Site Lead

Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

The Extreme Weather Shelter Site Lead coordinates daily operations at the Monroe Extreme Weather Shelter. Under the direction of the Shelter Services Program Manager, the Site Lead supports shelter activations during severe cold, excessive heat, hazardous air quality, storms, and other weather-related conditions identified by Snohomish County and local partners. This on-call position provides onsite leadership, coordinates staff and volunteer assignments, monitors guest and facility safety, and ensures that shelter operations and documentation follow established procedures.

The Site Lead also performs direct shelter duties, supports staff in responding to guest needs, and maintains communication with the Program Manager and host site. Hours vary by activation and may include daytime, early morning, evening, or overnight shifts with limited notice.

Principal Activities Respond to activation notices and coordinate onsite operations according to the approved shelter schedule and procedures.

Coordinate staff and volunteer coverage with the Program Manager and promptly report absences, coverage gaps, or operational needs.

Conduct shift briefings, assign responsibilities, and ensure coverage of guest check-in, monitoring, food service, cleaning, and other essential functions.

Orient, train, and support staff and volunteers in shelter procedures, guest engagement, documentation, and emergency response.

Monitor completion of assigned duties, provide timely guidance, and communicate staff performance concerns to the Program Manager.

Oversee and participate in shelter setup, operation, cleanup, and closure.

Greet and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.

Monitor shelter capacity, guest flow, and completion of required intake paperwork.

Maintain a safe, welcoming, and professional environment that supports guest dignity, privacy, and access to services.

Remain awake and alert while conducting regular safety checks of guest areas, entrances, exits, restrooms, and shared spaces; document rounds as required.

Respond to guest concerns, conflicts, and medical, behavioral, or environmental emergencies using de-escalation and established procedures.

Coordinate with law enforcement, fire, emergency medical services, and other resources when needed; document incidents and obtain responding agency report numbers when available.

Benefits We believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive and competitive benefits package designed to support your well-being as a full-time employee.

Vacation and Sick Time:
Vacation up to 200 hours, Sick time up to 108.64 hours

Competitive compensation

Holidays: 9 paid per year + 2 paid floating holidays

Medical, Dental, and Vision Health Savings Account (HSA)
Flexible Savings Account (FSA) medical & dependent care

Free Employee Assistance program
403(b) Retirement Plan matching

Professional Development opportunities

We’re looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.

Commitment to serving people experiencing homelessness, including but not limited to individuals experiencing mental health concerns, substance use, trauma, and disability.

Experience in homelessness services, social services, or a related setting preferred.

Ability to provide clear direction, training, coaching, and support to staff and volunteers.

Strong communication, organizational, interpersonal, and problem-solving skills.

Demonstrated ability to use de-escalation, conflict resolution, and sound judgment during emergencies and stressful situations.

Ability to maintain professional boundaries, protect confidentiality, and model respectful and nonjudgmental service.

Ability to work independently, prioritize responsibilities, and communicate concerns promptly.

Ability to remain awake and alert throughout overnight shifts.

Ability to respond to on-call assignments and report to the shelter during extreme weather.

Basic computer proficiency with Microsoft Word and Excel, email, electronic forms, web-based portals, and internet navigation.

Ability to…