Quality Assurance Supervisor

At the heart of our company is a deep passion for creating fresh, healthy, and artisan-quality food that brings people together. We honor the craft of artisan cooking—using scratch-made stocks, hand-chopped herbs, and only the highest-quality ingredients—complemented by cutting-edge technology. This allows us to deliver consistently safe, exceptional products on a large scale.

But it’s not just about the food. Our culture is built on principles that shape how we grow, both as individuals and as a team. One of our core values, Honoring Development, guides us to actively seek out, celebrate, and nurture one another’s talents, strengths, and interests. By fostering each other’s growth, we strengthen our relationships and capabilities, driving both personal and professional success.

We also believe in Honoring Each Other. We surround ourselves with passionate people who share our love for great food. Through mutual respect and collaboration, we create an environment where employees are empowered to thrive, building trusting, and rewarding relationships with our clients, partners, and one another.

If you're looking for a place where your skills, passion, and ideas can flourish, we invite you to explore the opportunities available within our dynamic and supportive team.

The Food Safety & Quality Assurance Supervisor is responsible for developing, planning and assisting the Quality Assurance Manager in the QA and Food Safety activities in support of Kettle Cuisine’s quality assurance operations and goals. Ensuring that company standards are exceeded with a targeted emphasis on continuous improvement, providing support, structure and documented formalized training for employees within the organization in all areas.

The position requires a hands-on, self-starter with the ability to motivate and lead subordinates and others on the second shift. The Quality Assurance Supervisor must be a skilled communicator who can convey information, ideas and policy to all levels within the organization. In the absence of the FS&QA Supervisor, the duties will be performed by either the Quality Assurance Manager or Director or as prescribed by the company’s organizational chart.

Kettle Cuisine takes the utmost pride in its products and expects each employee to do the same with their work.

• Organize and Coordinate QA activities of the second shift respective Teams
• Serve as Food Safety Management System Team Leader to ensure the training of Food Safety Team Members, ensure that the Food Safety System is established, implemented, maintained;
  Prerequisite Programs, HACCP and HARPC (Preventive Controls), GMPs, SSOPs, GFSI, USDA, NOP and GFCO guidelines and policies are adhered to
• Lead the internal auditing program
• Ensure audit readiness for all Internal Quality Audits, SQF, GFCO, FDA, USDA, NOP and all other 3 rd Party audits, and respond to findings with Preventive and Corrective Actions
• Lead the execution of cultural changes and activities needed to support Continuous Improvement and QA&FS Initiatives on the second shift
• Provide day-to-day leadership to QA&FS Departments and act as the primary liaison to outside laboratories, and to external regulatory agencies (FDA, USDA)
• Ensure effective review, monitoring of QA and Production Records and escalate as needed
• Strong communication skills with the ability to interact effectively with frontline employees, peers, and executives
• Ability to drive positive change in both processes and systems and culture
• Track, analyze, and lead initiatives for all quality and customer complaint issues within the plant-dashboard rollup
• Support Interviewing processes

Key Responsibilities:

• Participate in Foreign Material & Customer Complaints investigations
• Actively work with Operations to reduce Customer Complaints trends
• QA Program Implementation
• Mentor and Develop QA Technicians
• Apply corrective actions in a timely manner when needed
• Lead and participate in product disposition assessments
• Collaborate with all the departments
• Investigate non-conformances and internal deviations
• Ensure internal programs are being followed as instructed
• Scheduling, Timecard Review and Approval
• Mainta…