Experience Manager - Stacks Job Everett area,Washington USA,Real Estate/Property

Position: Experience Manager - The Stacks
ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

JOB DESCRIPTION SUMMARY

The Experience Manager is responsible for creating an environment of openness and cooperation to achieve the community’s occupancy, resident satisfaction and retention goals while partnering with the centralized leasing team to help prospects with on-site leasing activities.

Resident experience:
The first point of contact to meet the needs of all residents utilizing in-depth knowledge of the community and its functions promoting an exceptional living experience for all residents, achieving community goals surrounding resident satisfaction and retention.
Move-in experience:
Create a seamless move-in experience to ensure residents feel welcomed and appreciated.
Renewal

Experience:

Take a pro-active approach to resident renewals by maintaining connections through the lifecycle and prior to the renewal.
Problem Resolution:
Promotes resident satisfaction and retention by responding quickly and courteously to resident concerns, complaints, questions, and requests in a timely manner, and takes prompt action to solve problems and identify opportunities for improvement.
Leasing experience:
Supports the activities of the central leasing team to coordinate the communities leasing and touring activities.

JOB DESCRIPTION

Creates an environment of openness and cooperation to achieve the community’s resident satisfaction and retention goals by sponsoring various resident activities and events, organizes, coordinates, and implements resident services, functions, and programs.

Oversees the lease renewal program, including various resident lease renewal functions, managing the communication and notification process, and assisting with resident move-outs as necessary.

Provides an exceptional move-in experience to ensure residents feel welcomed and appreciated in accordance with established policies and procedures.

Promotes resident satisfaction and retention by responding quickly and courteously to resident concerns, complaints, questions, and requests in a timely manner, and takes prompt action to solved problems and identify opportunities for improvement.

Supervises the community’s experience team members by interviewing, hiring, orienting, and developing employees, and manages their performance in accordance with Company policies, values, and business practices.

Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.

Directs the community’s marketing and advertising activities, overseeing on-site traffic, and ensuring an appropriate inventory of ready apartments are available.

Stays informed about current market and competitor…