Account Resolution Specialist; 3rd Party Collections at Sentry
Listed on 2025-10-12
-
Retail
Accounts Receivable/ Collections, Customer Service Rep
Overview
We are a full-service agency specializing in 3rd-party account receivables, operating under new ownership and leadership with a fresh vision, modern culture, and renewed focus on both our people and our clients.
At Sentry, we focus on solutions — not pressure — in every consumer interaction. We believe in compassionate collections: treating every consumer with fairness, respect, and professionalism. Our culture is built on family, opportunity, and accountability — and our best agents thrive here because they’re supported and rewarded.
As part of the True Accord brand, we’re helping change the perception of collections by combining empathy with efficiency. This approach has not only transformed the industry, but also is helping consumers get back on track financially and move forward with confidence.
We re hiring up to 5 new team members for our Account Resolution Specialist (3rd Party Collections) role here at Sentry Credit, located onsite in Everett, WA.
What You ll Do- Manage inbound and outbound calls with professionalism
- Negotiate fair payment plans and settlements with consumers
- Document all communications and account activity accurately
- Investigate and resolve disputes or billing discrepancies
- Ensure compliance with FDCPA and all company standards
- Balance independent work with strong team collaboration
- Experience in 3rd-party collections preferred, but we encourage those with customer service or sales backgrounds to apply
- Outstanding verbal/written communication — professional tone always
- Ability to remain calm under pressure and handle rejection
- Goal-oriented, self-motivated, and competitive mindset
- Detail-oriented with strong organizational skills
- Comfortable using multiple systems/screens simultaneously
- Positive attitude, adaptability, and strong work ethic
- No weekends – family-friendly schedule
- Supportive team environment with a competitive edge
- Fun monthly recognition contests and incentives
- Full benefits package: medical, dental, vision, 401K
- Paid vacation + personal time off
- Long-term career growth in 3rd-party collections
$21 - $24 an hour
In addition to monthly contests & various incentives (individual and/or team) those on our 3rd Party Collector Team also earn COMMISSION (UNCAPPED) in addition to their hourly pay! While commissions are not guaranteed, our top earners have historically made $2,000 to $3,000 (or more) per month!
¿ Bilingüe en español e inglés? ¡Gana más!
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).