Retail Assistant Store Manager

Position Summary

$21.60 to $22.50 per hour. We offer an easily achievable commission structure that pays you for every transaction you process. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive and productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations and Customer Satisfaction.

This role sets the tone for a customer‑centric environment. Alongside the Store Manager, you will analyze store financial statements to ensure financial goals are met, commit to the company’s asset‑protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers an hourly wage plus commission based on productivity and a bonus based on store performance. Actual pay will be based on factors such as work location, qualifications, and experience.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access
  * program is available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of earned wages up to seven times in a payroll cycle.
• Unlimited commission above the hourly base rate.
• Vacation:
  One week of paid vacation after six months of full‑time service; an additional week after one year and two weeks on each anniversary thereafter (state/local requirements apply). 120 hours after five years.
• Sick/Personal: 8 hours after six months (pre‑first anniversary) and 16 hours each anniversary thereafter (years 2‑5), with adjustments for state/local requirements. 24 hours after five years.
• Employee discounts available to all employees on the first day of active employment.
• Tuition reimbursement through First Cash Education (up to $2,000 per year) for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, ensuring all procedure are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes within the store: inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate store financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure understanding of the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Willing and able to perform duties for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Willing and able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• May be asked to assist a customer on the exterior of the building or to retrieve products stored in exterior storage buildings or other areas.
• M…