Residential Sales and Service Consultant

Residential Sales and Service Consultant

Everett, United States | Posted on 12/09/2025

We're building the fiber network you deserve. Consistently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internet that works the way it should. No gimmicks, no gotchas. Internet shouldn't getin the way of life: it should make it better.

Medical,dental, vision, 401k, flexible spending account, paid sick leave and paid timeoff, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

AtZiply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with an focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR,  MT, so does ourneed for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. Westrive to build relationships and provide customers and communities withrefreshingly great experiences.

We emphasize our values in all our interactions:

O our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Weempower our customers to choose the products that best meet their needs, and wesupport our employees to implement solutions that elevate the experiences ofour customers and coworkers.

We always look for ways to make the experiences of our customers –and each other – better.

We earntrust by communicating simply and transparently as real people, not as acorporation.

The Residential Sales and Service Consultants are responsible for creating an outstanding experience atevery interaction for both new and existing customers. The person uses superiorproduct knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energeticenvironment.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Negotiate service order requests from customers for installation, change or removal of telephone, data, and related services.
• Interact with customers patiently, empathetically, and efficiently by presenting services to the customer for save and sales opportunities and completing save/service order activity in an accurate and timely manner.
• Accurately compute and quote customer monthly charges, non-recurring charges, adjustments, and balances. Provide flexible options to the customer based on product and service needs.