Service Coordinator

Everett, United States | Posted on 12/18/2025

• Department Name Fiber Design Construction
• Industry Telecommunications
• Country United States
• State/Province Washington

We're building the fiber network you deserve.ently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internet that works the way it should. No gimmicks, no gotchas. Internet shouldn’t getin the way of life: it should make it better.

Benefits: Medical,dental, vision, 401k, flexible spending account, paid sick leave and paid timeoff, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

AtZiply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with afocus on areas traditionally underserved by mainstream internet companies. Andas our state-of-the-art fiber network expands in WA, OR,  MT, so does ourneed for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. Westrive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: O urcustomers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You :
Weempower our customers to choose the products that best meet their needs, and wesupport our employees to implement solutions that elevate the experiences ofour customers and coworkers.

Innovation and Improvement :
We always look for ways to make the experiences of our customers –and each other – better.

Earning Your Trust :
We earntrust by communicating simply and transparently as real people, not as acorporation.

The Service Coordinator handles extensive customer contact, both internal and external. Team is responsible forday-to-day monitoring and interactions associated with Washington Joint Pole activity. Responsible for daily activities associated with OSP M6tasks/functions. Required to investigate and process Plant Damage Claims to Ziply Fiber plant.

The Essential Duties and Responsibilities listed below are a range ofduties performed by the employee and not intended to reflect all duties performed.

• Responsible for monitoring, updating and completing OSP tasks within M6 and handling associated escalations.
• Servesas point of contact with partner utilities for making pole attachment requests,updating system tickets, paying invoices associated with these activities,including any other joint pole and easement activities this may include.
• Inputsand collects Plant Damage Report for damages to Ziply Fiber plant for possible reimbursement. This includes taking initial report from field, analyzing forwhat documents will be associated, collecting appropriate documents, working with the field throughout the damage project life, monitoring project for allwork complete.
• Inputsand compiles data into tracking system and maintains commitment files;completes records as appropriate.
• Follows all appropriate laws, Company policies, and procedures.
• Performs other duties as required to support the business and evolving organization .

• High school diploma or GED.
• Fundamental knowledge of job-related equipment, plant, tools, products, services,symbols, records, and applicable techniques & applications.
• Demonstrated effective written and verbal communication skill.
• Demonstrated effective organizational skills.
• Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Ability to read, write, and speak English effectively.
• Basic keyboarding skills, including both alphabetic and numeric input.
• Flexibility to work varied hours and days as needed.

• Abilityto work independently and apply sound judgment and reasoning skills to avariety of situations.
• Abilityto multi-task and…