Technical Sales Support Specialist

Job Description

Technical Sales Support Specialist

Join a growing Hartford County, CT specialty manufacturer known for its roofing attachment solutions and commitment to innovation. Become part of a collaborative team supporting customers across the U.S., Canada, Mexico, and the Caribbean while building a rewarding career in technical sales support.

Pay: $24.00 - $26.00 per hour

• Respond to customer inquiries by phone and email, prepare accurate technical quotations, process orders, and provide product availability, pricing, and delivery information.
• Manage a high volume of quote requests, maintain accurate CRM records, and coordinate order processing, invoicing, and shipping activities.
• Interpret bills of materials (BOMs), perform basic mathematical calculations, and prepare professional quotes, contracts, and RFP/RFI responses.
• Collaborate with internal departments to deliver exceptional customer service while managing multiple priorities in a fast-paced environment.

• 1-2 years of customer service, sales support, administrative, technical quoting, or order processing experience with strong data entry accuracy and attention to detail.
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams), CRM or database systems, and general PC applications.
• Strong analytical, critical thinking, communication, and problem-solving skills with the ability to perform calculations involving fractions, decimals, weights, and measurements.
• Self-motivated, organized professional capable of multitasking, working with urgency, and providing consultative customer support.

• Experience in the construction, roofing, manufacturing, or technical products industry.
• Associate's or Bachelor's degree, or equivalent combination of education and experience.