Service Technician - Veterinary; Washington

Position: Service Technician - Veterinary (Washington)
**** Patterson isn't just a place to work, it's a partner that cares about your success.
**** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
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* Job Description:

**** Job Summary
** Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.
** Essential Functions
** To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Install, Maintain and/or Repair Veterinary Equipment
* Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
* Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.
* Trains to perform standard system installations and tests the functionality of all components.
* Trains customers on the use and basic maintenance of equipment at the customers site.
* Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
* Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
* Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
* Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

Inventory Management
* Determines parts, supplies or tools needed to complete service requests.
* Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
* Manages vehicle inventory and restocks as necessary.
* Physical inventory audits on a bi-annual basis

Asset Management
* Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
* Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.
** Job Qualifications
**** Required Qualifications
*** High school diploma or equivalent.
* 0-5 years prior experience in a Veterinary/Medical/Dental environment.
* PC skills in Windows based programs
* Must maintain a valid driver’s license and good driving record.
* Strong customer service skills
* Motivated team player
** Preferred Qualifications
*** At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.
* Previous X-Ray experience preferred
* SAP experience
* Excellent organizational and problem-solving skills
* Carpentry/plumbing/heating/electrical/electronic related experience.
* Technical training in Bio-med/electronics or related technical field.
** Working Conditions
**** Physical Demands
*** Lifting or Carrying:
Frequent to continuous heavy physical activity – lifting up to 100 pounds
* Sitting or Standing:
Light physical activity
* Use of Hands:
Occasional or frequent moderate physical activity
* Climbing:
Light physical activity
* Operating a computer or other office device (Laptop 1 hour per day)
* Talking or hearing -- "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"
* Reading or sight -- "requires frequent review of vendor contracts"
** Environmental Factors
*** Hazardous chemicals
* Biohazard materials or waste
* High voltage
* Confined spaces (if installation or maintenance typically involves accessing wires in sub-floor crawlspace)
* This position requires traveling to customer locations and providing…