ADRN Specialist

Job Details:

Job Location:

Homage Senior Services - Everett, WA, Position Type:
Part Time, Education Level: 4 Year Degree, Salary Range: $20.82 - $31.24

Hourly,

Travel Percentage :
Negligible,

NOTE:

this role is budgeted to start in the $24-25/hr. range, depending upon experience. This is a part-time position (20 hours/week).

Homage Senior Services, formerly Senior Services of Snohomish County, is the largest and most comprehensive nonprofit service provider for older adults, people with disabilities, and their families in Snohomish County. Our guiding principles of independence, dignity, and quality of life are realized through our interconnected core service areas: nutrition, transportation, home repair, and social services. We are committed to building an inclusive workplace and offer you the opportunity to work to your fullest potential while making a difference in the community.

The Aging & Disability Resource Network (ADRN) Specialist is a critical link between elders and disabled adults in Snohomish County and vital resources for their support, including interpretation and coordination of services for persons who face challenges with accessing those services due to language and cultural barriers.

ADRN Specialists work five days per week answering calls from ongoing clients and the Aging & Disability Resource Network main phone line, as well as meeting with clients and prospective clients in person.

• Provide detailed information by phone on services, programs and benefits to direct the caller to the most appropriate service or program; when needed, facilitates referrals to other services or programs using a resource database
• Maintain required metrics, documentation, and service outcomes to ensure compliance with all program contracts
• Provide initial screening and needs assessments to older adults and people with disabilities primarily over the telephone, but also in person
• Assist callers and clients with obtaining services and benefits; facilitate referrals to state-funded Long Term Care services and Case Management programs
• Follow-up with DSHS staff (HCS) on case status and anticipated outcome; follow-up with DSHS financial workers when needed
• Inform older adults and their family members and/or caregivers about programs, services, and benefits available in the community and provide assistance in obtaining benefits for older adults who cannot directly access services
• Maintain accurate, up-to-date and complete records of client and collateral contacts
• Participate in training designed to improve skills and expand areas of expertise
• Conduct presentations about Homage programs to other departments and organizations around Snohomish County
• Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Two years paid experience providing direct human services
• Ability to problem-solve and work in a fast pace environment and potentially stressful situations and maintain a positive, can-do attitude
• Organized, self-motivated, strive for excellence, critical thinking skills
• Excellent customer service skills and ability to relate well with diverse populations
• Empathy for and sincere interest in working with older adults, people with disabilities, and their informal caregivers/helpers
• Ability to communicate, read and write proficiently, in English
• Ability to participate in program outreach and public presentations
• Washington state Driver’s License and current auto insurance
• Confident learning new databases/systems
• Working knowledge of Microsoft Office suite (Outlook, Teams, Excel, Word, SharePoint, PowerPoint); comfortable navigating in Microsoft Windows environment and…