ADRN Specialist

NOTE:

this role is budgeted to start in the $24-25/hr. range, depending upon experience. This is a part-time position (20 hours/week).Homage Senior Services, formerly Senior Services of Snohomish County, is the largest and most comprehensive nonprofit service provider for older adults, people with disabilities, and their families in Snohomish County. Our guiding principles of independence, dignity, and quality of life are realized through our interconnected core service areas: nutrition, transportation, home repair, and social services.

We are committed to building an inclusive workplace and offer you the opportunity to work to your fullest potential while making a difference in the community.

Summary:

The Aging & Disability Resource Network (ADRN) Specialist is a critical link between elders and disabled adults in Snohomish County and vital resources for their support, including interpretation and coordination of services for persons who face challenges with accessing those services due to language and cultural barriers.

ADRN Specialists work five days per week answering calls from ongoing clients and the Aging & Disability Resource Network main phone line, as well as meeting with clients and prospective clients in person.

Essential Duties and Responsibilities:

Provide detailed information by phone on services, programs and benefits to direct the caller to the most appropriate service or program; when needed, facilitates referrals to other services or programs using a resource database

Maintain required metrics, documentation, and service outcomes to ensure compliance with all program contracts

Provide initial screening and needs assessments to older adults and people with disabilities primarily over the telephone, but also in person

Assist callers and clients with obtaining services and benefits; facilitate referrals to state-funded Long Term Care services and Case Management programs

Follow-up with DSHS staff (HCS) on case status and anticipated outcome; follow-up with DSHS financial workers when needed

Inform older adults and their family members and/or caregivers about programs, services, and benefits available in the community and provide assistance in obtaining benefits for older adults who cannot directly access services

Maintain accurate, up-to-date and complete records of client and collateral contacts

Participate in training designed to improve skills and expand areas of expertise

Conduct presentations about Homage programs to other departments and organizations around Snohomish County Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Minimum Qualifications:

Two years paid experience providing direct human services

Ability to problem-solve and work in a fast pace environment and potentially stressful situations and maintain a positive, can-do attitude

Organized, self-motivated, strive for excellence, critical thinking skills

Excellent customer service skills and ability to relate well with diverse populations

Empathy for and sincere interest in working with older adults, people with disabilities, and their informal caregivers/helpers

Ability to communicate, read and write proficiently, in English Ability to participate in program outreach and public presentations

Washington state Driver’s License and current auto insurance

Confident learning new databases/systems

Working knowledge of Microsoft Office suite (Outlook, Teams, Excel, Word, SharePoint, PowerPoint); comfortable navigating in Microsoft Windows environment and using internet browsers

Absent any regulatory or contractual requirement for specific education/certification, other combinations of applicable education, training, and experience which…