ADRN Specialist, Filipino Elder Advocate

NOTE:

new hires are budgeted to start in the $25-26/hr. range, depending upon experience.

Summary:

The Aging & Disability Resource (ADR) Specialist/Filipino Elder Advocate is a critical link between elders and disabled adults in Snohomish County and vital resources for their support, including interpretation and coordination of services for persons who face challenges with accessing those services due to language and cultural barriers.

ADR Specialists work three days per week answering calls from ongoing clients and the Aging & Disability Resource Network main phone line, as well as meeting with clients and prospective clients in person. A fourth day is spent at the Multicultural Senior Center working alongside the Senior Center Coordinator to support the in-person lunch and social program for their assigned community group.

Specialists assist from the beginning of the day to the end, including setup, registration, participant engagement, and end-of-day clean-up. The fifth and remaining day is for administrative work such as client notes and meetings.

Essential Duties and Responsibilities:

Provide detailed information by phone on services, programs and benefits to direct the caller to the most appropriate service or program; when needed, facilitates referrals to other services or programs using a resource database

Maintain required metrics, documentation, and service outcomes to ensure compliance with all program contracts.

Provide initial screening and needs assessments to older adults and people with disabilities primarily over the telephone, but also in person

Assist callers and clients with obtaining services and benefits; facilitate referrals to state-funded Long Term Care services and Case Management programs

Follow-up with DSHS staff (HCS) on case status and anticipated outcome; follow-up with DSHS financial workers when needed

Manage client caseload of 60 Assistance Cases including Non English speaking clients

Inform older adults and their family members and/or caregivers about programs, services, and benefits available in the community and provide assistance in obtaining benefits for older adults who cannot directly access services

Spend one day per week at the Multicultural Senior Center with the Senior Center Coordinator to:

Assist with setting up and preparing the dining/activity area before the meal service

Greet and check in participants; ensure attendance records are accurate and updated and scanned daily into database

Support lunch service and social activities for the assigned multicultural group

Help with clean-up and closing procedures at the end of the day Contribute to creating a welcoming, dementia-friendly environment

Develop key contacts in the Snohomish County Community utilizing the Multicultural Senior Center as an entry point

Maintain accurate, up-to-date and complete records of client and collateral contacts

Assist the Senior Center Coordinator with scheduling activities and meal services for the their assigned multi-cultural Senior Group Provide interpreter services for other ADR staff as well as translation of written materials

Participate in training designed to improve skills and expand areas of expertise

May provide occasional interpretation and translation assistance to other Homage and Snohomish County programs

Conduct presentations about Homage programs to other departments and organizations around Snohomish County Regular and routine attendance

Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Minimum Qualifications:

Two years paid experience providing direct human services

Ability to problem-solve and work in a fast pace environment and potentially stressful situations and maintain a positive, can-do attitude

Organized, self-motivated, strive for excellence, critical thinking skills

Excellent customer service skills and ability to relate well with diverse populations

Empathy for and sincere interest in working with older adults, people with disabilities, and their informal caregivers/helpers

Must be able to communicate, read and write proficiently, in English and Tagalog language

Ability to participate in program outreach and public presentations WA Driver’s License and current auto insurance

Technology-literate and confident learning new databases/systems; effective working knowledge of Microsoft Office suite (Outlook, Teams, Excel, Word, PowerPoint); comfortable navigating in Microsoft Windows environment and using…