Resident Community Resource Advocate

Job Details:

Job Location:

VOA Food Bank Distribution Center - Everett, WA 98201, Position Type:
Full Time, Education Level: Bachelor's Degree - 4 Year Degree, Salary Range: $27.09 - $29.94 Hourly, Job Shift: Day, Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community - and each other.

The Resident Community Resource Advocate (CRA) coordinates and delivers resident enrichment and resource navigation services in support of Opportunity Council's Tenant Connect program. This position serves residents living in select affordable housing communities throughout Snohomish County by providing on-site resource navigation, outreach, resident engagement activities, and referrals to community resources that promote housing stability, wellbeing, and self-sufficiency. The CRA works collaboratively with property management staff and community partners, and team members within Integrated Community Services to identify resident needs, increase access to community resources, coordinate resident-focused events, and connect residents with services that support long-term stability.

• Provide resource and referral assistance to residents by phone, email, and in person, including through on-site resource navigation services at assigned affordable housing communities for a minimum of 2-3 hours per month, per property.
• Assist residents with accessing public benefits, housing resources, healthcare, employment services, food assistance, and other community-based support, including Coordinated Entry when appropriate.
• Provide seasonal and program-specific information and referrals, including eviction prevention, tax preparation assistance, utility assistance, school supply programs, holiday assistance, and other available community resources.
• Develop and maintain relationships with property staff, service providers, and community organizations to increase access to resources for residents.
• Coordinate and support resident-focused events, resource fairs, workshops, and community engagement activities in collaboration with property management staff and community partners.
• Coordinate the distribution of informational materials, resource flyers, and community updates to residents and leasing staff.
• Maintain familiarity with the Tenant Connect website, promote its use among residents and property staff as appropriate, and review resources listed for contracted properties twice monthly.
• Collaborate with Tenant Connect Services Coordinator and VOAWW Connect Data Systems Analyst to update resources on the Tenant Connect website and Kintone database, ensuring accurate information is accessible to clients and VOAWW staff.
• Maintain accurate and timely records of resident contacts, referrals, outreach activities, events, and services provided.
• Track on-site service activities, resource fairs, partner engagement, and informational materials distributed at assigned properties.
• Compile and submit required monthly reports and activity data to Opportunity Council and VOAWW in accordance with program requirements.
• Participate in team meetings, training activities, and program evaluation efforts.

We believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive and competitive benefits package designed to support your well-being as a full-time employee.

• Vacation and Sick Time:
  Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays: 9 paid per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

We're looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.

• Bachelor's degree in human services, social services, behavioral health, education, public health, or a related field, or equivalent education and relevant professional experience.
• Experience providing direct support, outreach, or resource navigation to individuals and families accessing community-based, public benefit, housing, healthcare, or social service systems.
• Demonstrated experience working with individuals…