Sr. Technical Application Developer

We are seeking a highly skilled, hands-on Sr. Application Developer with deep Microsoft Dynamics 365 expertise to design and build CRM and Power Pages (portal) solutions for our Commercial and Marketing organizations. The application focus is Dynamics 365 Sales, Customer Service, and Field Service; authenticated customer and partner portals built on Power Pages; and marketing integrations with Eloqua.

This is first and foremost a senior Dynamics 365 technical role. You will be the go-to expert on our CRM platform: designing solutions, building the most complex components yourself, and solving the hardest problems. Based in Everett, you will also take on delivery management for our offshore development team and serve as the business liaison for functional requirements. This is an individual contributor role with no direct reports.

Just as important, you will be the champion for the platform. You will bring new Power Platform and Dynamics 365 capabilities, Dynamics 365 AI, and Copilot Studio agents to Commercial and Marketing teams, show them what is possible, and turn that excitement into solutions people actually use.

KEY RESPONSIBILITIES Dynamics 365 technical design and hands-on development

Serve as the senior Dynamics 365 technical expert for the CRM and Power Pages platform, owning solution design, data models, and security models, and setting the development standards the offshore team follows.

Build the most complex and time-critical components yourself, including plug-ins, custom APIs, PCF controls, JavaScript form scripting, and Dataverse Web API integrations with Eloqua and ERP systems (Oracle).Know where to use standard Dynamics 365 functionality, configuration, low-code automation, or custom code, and choose the most maintainable option.

Design the Dataverse security model, including business units, security roles, teams, field-level security, and record sharing, to meet business and compliance needs.

Diagnose and resolve complex production issues, including plug-in and transaction failures, performance bottlenecks, security and access problems, and integration errors, using plug-in trace logs and platform diagnostics.

Own Dynamics 365 solution management and ALM, including solution layering, managed solutions, environment strategy, and automated deployments, and keep the platform ready for Microsoft release waves.

Build model-driven and canvas Power Apps, business process flows, and Power Automate cloud flows with robust error handling and monitoring. Document design decisions and review significant architectural changes with the enterprise architect.

Offshore delivery management

Take on delivery management for the offshore development team, owning sprint commitments and progress in Azure Dev Ops through testing, release readiness, and production stabilization.

Plan sprints and releases: prioritize and refine the backlog according to business priorities, break features into user stories and tasks, estimate effort, balance work against team capacity and skills, and set clear sprint goals.

Run sprints with the offshore team, including sprint planning, stand-ups, sprint reviews and demos, and retrospectives.

Build and maintain a multi-sprint release plan that aligns business priorities, dependencies, testing, and deployment windows, and adjust it as priorities change.

Turn approved requirements into clear technical specifications, design walkthroughs, and acceptance criteria that minimize clarification and rework.

Coordinate across time zones, managing dependencies, handoffs, and written decisions so work keeps moving around the clock.

Review offshore designs, code, and configuration against development standards, and coach developers through complex defects.

Report status, risks, and scope changes to business owners and IT leadership, and escalate unresolved issues to architects, platform owners, or Microsoft support when needed.

Dynamics 365 applications

Sales:
Account and contact management, account hierarchies, lead qualification, opportunities, product catalogs, price lists, quotes, orders, forecasting, and seller productivity, including connections with ERP (Oracle).Customer Service:
Case management, queues, unified routing, service-level agreements, entitlements, knowledge management, and representative productivity.

Field Service:
Work orders, incident types, customer assets, service agreements, scheduling, dispatch, case-to-work-order handoffs, and technician mobile and offline experiences.

Power Pages (customer and…