Dispatcher, Transportation

Dispatcher at Transdev – Everett, WA

Transdev is hiring a Dispatcher who oversees road service through communication with operators and provides customer support to clients. We are seeking customer service‑oriented professionals dedicated to safety.

• $24.76–$27.83 (Union Collective Bargaining Agreement Payscale); starting pay $24.76 with progression to $27.83 over 4 years.
• Vacation:
  Up to 14 days per year.
• Paid Sick Leave: 8 hrs/month for full‑time, 5 hrs/month for part‑time;
  Medical, dental & vision after 90 days; life insurance; 401(k); company holidays.

• Oversee road service assigned carriers by tracking trip performance measures, route start times, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips, including no shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators, acting as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

• High School Diploma or GED; technical degree preferred.
• 3–5 years’ experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem‑solving and analytical skills.
• Must be able to work shifts or flexible schedules as needed.
• Subject to DOT drug testing and physical; DOT Regulation 49 CFR Part 40 disallows schedule I drugs, including cannabis.

• Work outside in varying temperatures, weather and humidity; 100% of the job is performed outside, often alone and in remote locations.
• Sit for extended periods (up to 6–8 hrs per day); frequently walk long distances on possibly sloped or uneven surfaces.
• Push/pull objects up to 50 lb; lift up to 50 lb with or without assistance; occasionally bend, kneel or crouch for ground‑level items.
• Endure heavy traffic areas while performing duties; tolerate exposure to dust, vehicle fumes and noise.

Transdev is an Equal Employment Opportunity employer and welcomes all qualified applicants. Applicants will receive fair consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or any other legally protected status.

• Must be eligible to work in the United States without requiring sponsorship.
• Must successfully pass a pre‑employment drug screen.

For reasonable accommodations, contact HR.T

California applicants:  for CA Employee Privacy Policy.

About Transdev:
Cities, counties, airports and universities across the U.S. contract with Transdev to operate transportation systems, maintain vehicles and fleets, and deliver mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations with over 17,000 vehicles.