Appointment Co-ordinator

Go back Herefordshire and Worcestershire Health and Care NHS Trust

The closing date is 08 March 2026

Full time (37.5 hours per week, Monday-Friday) available in the APP (Advanced Physio Practitioner) appointment bookings team.

We are looking for a highly motivated, methodical, and organised individual to join our team of advanced physiotherapy admin staff. The job is varied and busy, working from our APP Hub in Evesham whilst providing countywide support to other localities from this base.

Full training will be given to the successful applicant for all in house processes and IT packages.

You will work as part of a team in Evesham providing countywide cover for our telephone lines, booking appointments, supporting the advanced practitioners with administrative duties, creating referrals, and answering patient queries.

The applicant will be expected to have great people skills, be a confident communicator and have sound basic IT skills.

We pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire and will offer you full support to achieve this. Full training is provided. If you would like to discuss informally if this is the right role for you, get in touch with our service lead whose details can be found on the top right-hand side of the advert.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time‑limited visa, there is no guarantee of sponsorship at point of expiry.

The role involves data input and booking appointments on our patient clinical notes system, customer service through taking phone calls, handling patient queries, creating and logging referrals, as well as organising clinics and other general admin duties.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work‑life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We valued diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data – As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trust’s understanding of where you gained interest in working for the Trust.

Undertake administration/secretarial duties that are specific to the role.

Undertake general office duties, as required, e.g. typing, data inputting, filing, scanning/copying, in line with Trust Policies and Procedures.

Arrange, confirm appointments and meetings, as required, making appropriate arrangements e.g. hospitality, booking venues, equipment, etc.

Provide a secretarial service to team/department meetings, including the preparation and distribution of agendas and papers.

Answer/deal with both face‑to‑face and telephone enquiries.

Deal with incoming and outgoing mail.

Liaise and interact with service users, as and when required.

Communicate information, some of which may be complicated, to colleagues/staff from other departments/external contacts.

Answer/deal with both face‑to‑face and telephone enquiries in a…