Scheduler, Administrative​/Clerical

Planner

Location:

Evesham
Contract

Start Date:

ASAP
Contract Type:
Full-time, Permanent

Salary - £31,000

Build Recruitment are working with a Nationally recognised contractor who has just gone into Partnership with a Housing Association to deliver repairs, maintenance, and planned investment work across homes across Worcestershire and Gloucestershire.

About the Role:

We are looking for an organised and proactive Planner to join our repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.

Duties:

Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
Work closely with administrators, supervisors, and contractors to ensure a seamless service.
Cover for other planners when needed and attend meetings or training sessions as required.
Follow company policies and Health & Safety requirements at all times.
Assist with reporting and performance monitoring to ensure KPIs and targets are met.
Help prioritise emergency and urgent jobs to minimise disruption for residents.
Maintain accurate records, data, and documentation for audits and compliance.
Support continuous service improvements by suggesting ways to streamline planning and scheduling.
Provide general administrative support to the repairs team when required

Role Criteria:

Experience in the above role with similar or the same duties
GCSE (or equivalent) in English & Maths
Experience working in a fast-paced, pressurised environment
Strong IT skills with the ability to use job management and scheduling systems
Excellent time management, organisational, and communication skills
A customer-first approach with the ability to handle challenging situations
Knowledge of repairs and maintenance processes
Experience scheduling and planning multi-trade repairs using an ICT appointing tool